Operations Supervisor - Lead Mover Supervisor (Social Services)
Operations Supervisor - Lead Mover Supervisor (Social Services)
Posted on :
07-05-2025
Employer Active
1 Vacancy
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Job Description
WHO ARE WE
Shelter Movers is a national volunteerpowered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people primarily women and children as they transition to a life free of violence. Every year in collaboration with community partners our volunteer teams contribute tens of thousands of hours across Canada to support people transitioning to lives free of violence and abuse.
Working at Shelter Movers means creating a meaningful impact for families experiencing abuse. It also means showing allyship and playing a tangible role in breaking the cycle of genderbased violence in Canada. We are growing and looking to add caring compassionate competent people to join our team.
PURPOSE OF YOUR ROLE
The Lead Mover Supervisor will report to the local Operations Manager. In this role you will oversee the recruitment training and ongoing support of Lead Movers ensuring they are equipped and prepared for their responsibilities. You will collaborate with the Operations Manager to conduct storage audits and facilitate team meetings sharing updates to volunteers and gathering feedback from Lead Movers. Additionally you will provide training for higherrisk moves monitor the onboarding progress of volunteers and ensure that lead mover kits/resource bags are fully stocked. Your leadership will also include organizing engagement events and addressing any concerns raised by volunteers team members clients and other stakeholders.
YOUR FOCUS
Leadership (40%)
- Responsible for volunteer Lead Movers (LM) recruitment training checkins and support as well as tracking these activities in the Lead Mover Tracker.
- Chair regular LM team meetings to announce new processes/ changes to processes as well as share ideas and listen to feedback from the Move Coordinators (MC) about their experiences.
- Facilitate virtual training sessions and coordinate onthemove shadowing for new Lead Movers.
- Facilitate training on Medium/High Risk moves for LMs who have been identified as potential candidates for this role.
- Checkin with LMs regularly (at minimum quarterly).
Move Coordination & Administration (40%)
- Monitor the onboarding progress of LM recruits by maintaining communication with LMs LMs in Training and Operations Manager.
- Attend and/or lead moves regularly especially lastminute moves complex moves or in cases of volunteer cancellations.
- Collaborate with the Operations Manager to conduct regular client storage visits audit movement in and out of the storage and update storage trackers for accuracy.
- Collaborate with the Operations Manager and Volunteer Services Manager to arrange a Lead Mover engagement event at least once per year.
Quality Assurance (20%)
- Ensure that LMs resource bags/kits are maintained and stocked.
- Debrief any concerns voiced by other volunteers Operations Team members clients or other stakeholders with LMs.
- Support the Operations Manager in ensuring that storage units have adequate moving supplies and redistribute supplies as needed
SKILLS YOU WILL NEED
- Must have a valid drivers license (Class 5 license) and be willing to drive as part of the role.
- Experience leading and managing teams with the ability to coordinate multiple tasks and ensure smooth operations.
- Strong skills in training and developing team members with the ability to provide guidance and supervision particularly in highstakes or complex situations.
- Excellent verbal and written communication skills with the ability to resolve issues provide support and communicate clearly across various channels.
- Strong organizational and timemanagement skills to ensure timely completion of tasks accurate documentation and efficient coordination of schedules.
- Ability to think on your feet solve problems and make informed decisions in fastpaced or changing environments.
- Experience in overseeing and improving operational processes ensuring accuracy and facilitating team collaboration.
- Comfortable using digital tools and platforms to track manage and coordinate tasks schedules and communications.
- Ability to travel to various locations in and around the Fredericton Saint John and Southern New Brunswick area.
- Preference to be able to drive or to have access to alternative transportation methods.
EXTRA USEFUL SKILLS THAT YOU MAY HAVE!
- Knowledge of the Gender Based Violence sector specifically womens shelters is an asset.
- Advanced understanding and interest in gender studies including antiracist antioppressive frameworks and intersectionality of challenges faced by women and particularly survivors of abuse in the local community is an asset.
ROLE DETAILS
- JOB TYPE: Parttime Permanent Hybrid
- COMPENSATION: $25.00 $29.00 CAD Hourly
- LOCATION: Fredericton New Brunswick
- HOURS OF WORK: 21 hours per week (with evening and weekend availability as needed)
SOME OF THE EXTRAS!
- Health/Dental Coverage
- Phone Stipend
- Employee Assistance Program
- Discounted fitness membership
- Parental Topup
- Paid timeoff
DEADLINE TO APPLY: May 23 2025
Equal Opportunity Statement
Shelter Movers is dedicated to cultivating a diverse and inclusive internal community. We welcome and encourage applicants from all backgrounds without regard to age colour race sex religion or belief national or ethnic origin sexual orientation gender identity or expression marital status family or parental status genetic characteristics or physical or mental disability.
We are pleased to provide reasonable accommodations throughout the screening and interview process. Please let us know if you require a reasonable accommodation by emailing us at .
Please apply through the Apply Now button. Emailed applications will not be considered.
Note that the successful candidate will be subject to the successful completion of a criminal background check and reference check.
Required Experience:
Manager
Employment Type
Part-Time
Key Skills
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