Senior Implementation Manager
Senior Implementation Manager
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$ 144000 - 160000
1 Vacancy
Job Description
This position is based in our NYC office.
About us:
Templafy is the leading AIpowered document generation platform for companies with a need to create accurate compliant and onbrand documents with maximum efficiency and ease. Accessible directly from applications like Microsoft Office Google Workspace and Salesforce Templafy is trusted by more than 800 industry leading enterprises including KPMG IKEA and BDO. Our platform simplifies document workflows and eliminates the complexity and risk associated with the content creation process.
Founded in Copenhagen Denmark in 2014 Templafys success is built by our 60 employee nationalities found at offices around the world. We believe that when people feel valued heard and empowered they perform at their bestcreating fulfillment for all. Our unique product and dedication to innovation diversity and excellence have raised over $200 million in funding from top investors like Insight Venture Partners Seed Capital Dawn Capital Damgaard Company and Golub Capital.
What youll do:
Templafy serves many of the worlds largest and most complex professional services organizations. The Senior Implementation Manager leads complex customer implementations collaborating with executive stakeholders to drive customer success. This role requires advanced technical expertise strong communication skills and experience managing multistakeholder projects within complex enterprise organizations.
Successful implementations that deliver fast timetovalue are critical to increasing Customer Lifetime Value and the role of Senior Implementation Manager is therefore deeply valued within our Customer Success organization. Our typical implementation phase ranges from 39 months and involves stakeholders fromall parts of the business from Marketing and Brand to IT and Security as well as internal Templafy teams like Sales Customer Success Product.
Key Responsibilities:
- Lead the endtoend enterpriselevel implementation process from kickoff to successful deployment.
- Drive bestinclass project management particularly when customers may fall short on their own project management resources and/or skills. Customize implementation plans to align with customer business needs becoming a trusted advisor whose recommendations are respected.
- Ensure that Key Deliverables are met on time and within budget to the customers satisfaction
- Guide customers through change management during the onboarding process working in partnership with the Customer Success Manager to ensure an ongoing plan for success.
- Work with Client IT to ensure a seamless technical integration within the customers infrastructure including discussions on deployment authentication and integrations.
- Solve advanced technical and processrelated implementation challenges.
- Conduct group training sessions for admins and encourage use of our training Academy
- Develop overall best practices for onboarding and implementation including contributing to playbooks and scalable implementation strategies to strengthen the entire team.
Desirable Skills Knowledge And Experience:
- 68 years of experience in SaaS implementation or professional services.
- Proven track record to managing complex multiphase implementations for enterprise organizations.
- Strong technical aptitude with experience in integrations and API workflows.
- Excellent interpersonal and communication skills with the ability to manage hightouch engagements and demanding customer interactions at levels of an organization
- Consultative approach to understanding your customers and their needs
- Actionoriented nature with strong problemsolving skills and a tendency to jump in and do whatever it takes to make customers successful
- Ability to quickly learn and articulate complex product features and use cases
Compensation:
Base Salary: $144000$160000. Exact compensation may vary based on skills experience and location.
Templafy is a workplace of belongingness. To us this means that you have a voice you dare to speak up and your voice is heard. We focus on offering an environment that allows all employees to feel that they belong regardless of race color ancestry religion gender gender identity genetic information parental or pregnancy status national origin sexual orientation age citizenship marital status disability or other status.
Required Experience:
Manager
Employment Type
Full Time
