Complex Care Coordinator- South Region
Complex Care Coordinator- South Region
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1 Vacancy
Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a notforprofit we support patient care research teaching and community service striving to provide exceptional care. We believe that highperforming teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Responsible for working closely with patients families and healthcare providers to ensure a seamless and patientcentered care experience. Assist with navigating the complexities of the healthcare system coordinating resources and providing support to improve patient outcomes.Qualifications
Duties:
- Advocate for patients and their families ensuring their needs and preferences are considered in the care planning process.
- Serve as a liaison between patients healthcare providers and other relevant stakeholders.
- Collaborate with the interdisciplinary healthcare team to coordinate patient care services appointments and followup plans.
- Assist patients in understanding and adhering to their care plans.
- Identify and connect patients with appropriate healthcare and community resources such as support groups financial assistance programs and transportation services.
- Educate patients and their families about their medical conditions treatment options and selfcare strategies.
- Ensure that patients are informed and empowered to actively participate in their healthcare decisions.
- Maintain accurate and detailed documentation of patient interactions care plans and resource referrals
Qualifications:
- Bachelors Degree in a healthrelated field public health or human services field required.
- Minimum one year experience in care coordination population health or a related healthcare role. Internship or other transferable experience will be accepted.
- Experience in navigating healthcare systems patient advocacy and understanding of medical/social services.
Skills and Abilities:
- Experience documenting in Electronic Health Records scheduling platforms and data tracking tools.
- Prior experience in managed care care management or hospitalbased care coordination.
- Bilingual or multilingual ability is a plus especially in languages relevant to the patient population such as Spanish Portuguese and HaitianCreole.
- Excellent communication and interpersonal skills.
- Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences.
- Strong organizational and time management skills.
- Strong ability to work autonomously while supporting a multidisciplinary team.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half PeopleFocused half PerformanceFocused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
Employment Type
Full-Time
