Bilingual Landlord Relations Liaison (FT Contract)

Overview

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1700 locations across Canada and help more than 2.25 million people annually become healthier in spirit mind and body. The YMCA of the National Capital Region proudly serves people of all ages backgrounds and abilities and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of responsibility honesty caring respect and inclusion which form the foundation of all Y programs and services.

Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community The YMCA of the National Capital Region is a great workplace committed to diversity equity and inclusion where different backgrounds experiences and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices great benefits and growth opportunities. Whether you are starting out in your career or a seasoned professional you will find many exciting opportunities to achieve your personal and career goals.

Vacancy Status: This job posting is for an existing vacancy.This is a 6month contract starting as soon as possible.

What do we offer

At the Y you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children teens adults and families.

Our competitive wage and benefit package include:

• Free YMCA gym membership;
• Discounted Y program fees (including health & fitness programs child care and camps);
• Access to our YMCA Employee and Family Assistance Program (EFAP) including free immediate confidential assistance and counselling for you and your family members for mental and physical health and financial advice among other 12 suites of services;
• Health and Dental Insurance;
• Longterm Disability and Life Insurance;
• Access to our Canadian YMCA Retirement Fund pension plan;
• Up to 25 vacation days per year including two float days and one birthday vacation;
• Maternity leave benefits for up to 18 months.

*Some benefits may vary based on employment terms

What do you offer

The Landlord Relations Liaison will work directly with program residents to assess how their needs can best be met in the private rental market provide oneonone support in housing searches and guide them through the rental application and movein processes. A key part of the role involves cultivating and maintaining partnerships with landlords property managers and housing providers to expand rental opportunities and improve housing access for newcomers.

Through advocacy private housing market navigation and collaboration with internal teams and external stakeholders the Landlord Relations Liaison ensures that each resident receives the support they need to secure safe affordable and appropriate housing.

Some of the tasks of this position include:

• Supporting newcomers in developing individualized housing plans and transitioning into market housing.
• Conducting housing readiness assessments and provide housing search assistance including application support and tenant education.
• Building and maintaining relationships with landlords property managers and housing providers to create ongoing rental opportunities.
• Acting as a liaison between residents and landlords to facilitate smooth housing placements and resolve any initial concerns.
• Tracking housing placement outcomes and preparing regular reports to evaluate program impact.
• Staying informed on local housing trends tenant rights and community resources relevant to newcomer populations.
• Supporting clients with basic budgeting and understanding rental agreements and tenant responsibilities.

What qualifications and abilities are we looking for

At the YMCA of the National Capital Region we strive to ensure our employees are a fit based on their strengths interests and future goals.

The successful candidate will have the following:

Education

• Postsecondary degree or diploma in social work human services community development communications public relations or a related discipline

Language

• Fluent in English and French oral and written
• Other languages are an asset

Experience Skills and Abilities

• Strong understanding of housing systems tenant rights and local rental markets
• Experience supporting newcomers refugees or individuals at risk of homelessness
• Demonstrated knowledge of settlement services housing subsidies and community support systems
• Experience in landlord engagement housing navigation or case management
• Strong interpersonal and communication skills
• Proficiency in Microsoft Office Suite
• Experience with client data tracking systems or CRM tools
• Strong organizational skills with the ability to manage multiple housing files track outcomes and maintain accurate documentation
• Understanding of traumainformed and clientcentered approaches

Additional Requirements:

• Applicants must already have a valid permit to work in Canada.
• A Police Record check not more than 6 months old is Records checks are reviewed on an individual basis and the offense(s) if any is considered in the decisionmaking process in relation to the requirement of working with children therefore not eliminating all candidates with a record from being offered a position.
• Annually staff must complete the mandatory training for the protection of Children & Youth and submit the certificate of completion.

Core Competencies:

• Organizational Awareness and Understanding: Demonstrates and promotes a personal understanding of and appreciation for the vision mission and values of the YMCA of the National Capital Region.
• Planning and Organization: Ability to establish a clearly defined and effective course of action for self and others to accomplish short and longterm work goals.
• ProblemSolving: Ability to identify an issue gather and process relevant information determine possible solutions select appropriate responses and implement and evaluate them.
• Communication and Interpersonal Skills: Ability to speak write listen and secure information effectively in a variety of settings. Ability to cooperate with others to achieve results. Ability to create and build relationships inside and outside the organization.
• Teamwork: Participates actively in a team for program quality and effectiveness.

About diversity and inclusiveness at the Y:

Inclusivenessis a part of our core values and we are committed to ensuring the diversity of the people and communities we serve and as well as our staff. We welcome candidates from racialized groups invisible minorities Indigenous People women persons with disabilities persons who identify as 2SLGBTQ.

YMCA of the National Capital Region is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates including persons with disabilities. In compliance with AODA the YMCA will endeavour to provide accommodation to people with disabilities in the recruitment process upon request. If you are selected for an interview and require accommodation due to a disability during the recruitment process please email upon scheduling your interview.

Statement on Use of Artificial Intelligence in Employment Decisions:

At the YMCA we are committed to maintaining a fair and equitable hiring process. We do not use artificial intelligence (AI) to screen assess or select applicants for any positions of employment. All employment decisions are made by our dedicated People and Culture team ensuring that each candidate is evaluated on an individual basis with the utmost consideration for their unique qualifications and experiences.

How to apply

All internal applicants must inform their supervisor of their intention to apply for the position.

Thank you for your interest in joining the YMCA of the National Capital Region. We appreciate all applications. Due to the volume of applicants we are only able to contact those selected for further consideration in the hiring process.

The YMCA of the National Capital Region is committed to being an Equal Opportunity Employer.