Call Center Disputes Agent
Call Center Disputes Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Were seeking a Customer Service Disputes Agent to join our team! This role is part of the call center team and acts as a main contact for billing disputes from patients guarantors affiliates and external agencies. The disputes may include but are not limited to deescalating patient billing disputes resolving insurance processing issues patient care concerns investigating services performed coding reviews and collecting selfpay accounts receivable.
Location: Remote applicants preferrably reside in the UPH geographical areas of Iowa Illinois or Wisconsin
Hours: MondayFriday 8:00am4:30pm
Why UnityPoint Health
At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:
- Expect paid time off parental leave 401K matching and an employee recognition program.
- Dental and health insurance paid holidays short and longterm disability and more. We even offer pet insurance for your fourlegged family members.
- Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.
And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
The agent is responsible for understanding the patient accounting operations and policies/procedures of each affiliate and utilizing appropriate Central Billing Office (CBO) resources to resolve account questions. Agents are to be professional and courteous at all times creating a positive image for UnityPoint Health and following our FOCUS values work as a team player supporting our vendors and UnityPoint staff to complete all tasks in the most efficient manner.
Qualifications
Required:
- High School Diploma or Equivalent
- A minimum of 2 years experience in a customer service call center environment.
- A minimum of 2 years medical billing experience.
Preferred:
- Data entry skill level minimum of 4050 words per minute.
- Bilingual
- Prior experience in a thirdparty collection or medical collections and knowledge of industry terminology principles and procedures is highly preferred.
Knowledge/Skills/Abilities:
- Ability to use deescalation practices for escalated disputes.
- Ability to understand and apply guidelines policies and procedures.
- Must possess the ability to read write and communicate in English.
- Ability to communicate effectively both verbally and in writing.
Interpersonal skills
Basic computer skills
Motivation Teamwork Customer/Patient focused Professionalism
Strong organizational skills
Requires knowledge of state and federal healthcare laws and regulations.
Strong attention to detail and accuracy.
Ability to learn and master multiple computer and phone systems quickly.
Requires highly developed communication skills to effectively work with all levels of management throughout the UnityPoint Health its subsidiaries and affiliates
Required Experience:
Unclear Seniority
Employment Type
Full-Time
