Customer Support Specialist
Customer Support Specialist
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Job Description
RepairDesk is a modern repair shop management software with 40 powerful integrations and modules. The software is customisable to meet the workflows of singlestore multistore and franchise repair businesses in various industry verticals. Available in 30 languages RepairDesk is trusted by over 3000 businesses globally helping them save time manage inventory and run profitable repair stores.
Tasks
This is a fulltime onsite role for a Client Support Executive at RepairDesk in Lahore. The Client Support Executive will be responsible for ensuring customer satisfaction effective communication account management sales support and consulting services on the repair shop management software.
- Provide remote software training to customers and follow up customers to make sure theyre using the software.
- Address customer complaints in a compassionate and patient manner via live chat and telephone.
- Research and followup with customer issues and report customer requests to the development team.
- Maintain a competent understanding of the companys products and their functions.
- Follow company communication procedures policies and guidelines at all times.
Requirements
- 23 years of experience related to client communication.
- Outstanding written and verbal English communication skills.
- Proven experience of customer interaction via Live Chat Email & Call.
- Demonstrated experience using standard office software (such as MS Office TeamViewer Ring Central or similar callcenter solutions) & web based technologies (such as dropbox and google drive etc).
- Preference will give to those who has working experience in a highvolume call center environment.
- Preference will be given to those who has IT/technical background or experience knowledge about ERP or worked in a SaaS based software company.
Benefits
- Health Insurance (IPD) Self Spouse & Children
- Provident Fund
- Paid Leaves (Casual Medical & Annual)
- Subsidise Lunch/Dinner
- Maternity & Paternity Benefits
- Quarterly Performance Bonuses
- Paid Trips & Tours
- Profit/Stocks Sharing Plan (Tenured Employees)
Employment Type
Full Time
