Job Description:
Kish Hospitality Consultant is seeking a dynamic and servicedriven Front Office Associate to join a prestigious luxury resort in Neral Maharashtra. If you have a passion for hospitality exceptional guest service skills and experience in highend hotel operations this is an opportunity to be part of an elite hospitality experience.
Responsibilities:
- Assist the Front Office Supervisor in managing all front desk operations.
- Greet and welcome guests upon their arrival and provide them with information about the resort and surrounding area.
- Handle guest checkins and checkouts efficiently and accurately.
- Respond to guest inquiries complaints and requests in a timely and professional manner.
- Assist in reservation management including inputting and updating guest information in the system.
- Ensure the lobby and reception area are clean tidy and presentable at all times.
- Provide administrative support including answering phone calls taking messages and handling mail and packages.
- Process financial transactions including collecting payment issuing receipts and balancing cash.
- Collaborate with housekeeping and maintenance departments to address guest needs and resolve any issues.
- Maintain a positive and friendly attitude towards guests colleagues and management.
Experience & Education Required:
- Bachelor s Degree in Hospitality Management.
- Proven experience of 23 years in a supervisory role with a 5 star hotel such as Oberoi Taj ITC Marriott Post Card Hyatt Hilton and likewise
- Strong understanding of food and beverage service including wine and spirits knowledge.
Key Skills and Attributes:
- Exceptional leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to work under pressure in a fastpaced environment.
- Strong attention to detail and commitment to delivering highquality service.
- Flexibility to work shifts including evenings weekends and holidays
communication,management,leadership,team management,administrative,front office assocate,financial transactions,interpersonal abilities,administrative support,interpersonal skills,food and beverage service,hotel management,front office,reservation management,attention to detail,customer service