Debt Collector (Australian B2C client) | Onsite - Ortigas | Day Shift
Debt Collector (Australian B2C client) | Onsite - Ortigas | Day Shift
Posted on :
06-05-2025
Employer Active
1 Vacancy
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Jobs by Experience
3years
Monthly Salary
30000 - 40000
Vacancy
1 Vacancy
Posted on :
06-05-2025
Job Description
Summary
We are looking for a Debt Collector to manage and recover outstanding debts while maintaining positive client relationships. This role involves contacting customers to negotiate payment arrangements resolving disputes and maintaining accurate records. The ideal candidate will possess strong negotiation skills attention to detail and a customerfocused approach to ensure effective and ethical debt recovery.
Key Responsibilities:
- Contact customers via phone email or written communication to follow up on overdue accounts.
- Negotiate and establish payment plans or settlements in line with company policies.
- Investigate and resolve disputes or discrepancies related to outstanding balances.
- Maintain accurate records of all interactions payments and agreements in the database.
- Monitor account statuses and escalate unresolved cases as needed.
- Adhere to regulatory and legal guidelines for debt collection practices.
- Collaborate with internal teams to ensure accurate account information and resolution of client concerns.
- Prepare reports on collection activities account statuses and recovery performance.
Requirements
Requirements/Qualification
- Bachelor s degree in Accounting Finance Business Administration or a related field is preferred
- 3 years of experience in debt collection or a similar role.
- Experience handling (B2C) Business to Consumer or Customer collection is a must.
- Proficiency in using CRM systems and Microsoft Office Suite
- Excellent communication and negotiation skills to manage sensitive conversations effectively.
- Strong analytical and problemsolving skills to resolve account issues.
- Familiarity of Australian debt collection laws regulations and compliance standards is an advantage
- Ability to prioritize tasks manage time efficiently and meet recovery targets.
- High attention to detail and accuracy in recordkeeping and reporting.
Additional Job Details:
- Setup and Location: Onsite
- Work Schedule: 9:00 AM to 6:00 PM (AEST) 6:00 AM to 3:00 PM (PH Time)
- Employment Type: Fulltime
All interviews and other hiring requirements are done virtually or through video calls or emails.
Benefits
Join Us and Enjoy!
- HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
- Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
- Employee Engagement Activities: YearEnd Party Family Day Team Building and more!
Why Join Staff Domain
At Staff Domain we are not just another staffing company we are rapidly growing and transforming the way businesses leverage global talent. We offer a vibrant and collaborative work culture that thrives on innovation excellence and continuous learning. With offices in the Philippines South
Africa India and beyond we are a truly global company that embraces diversity and encourages the sharing of ideas.
We take pride in our dynamic and supportive work environment where you ll have access to cuttingedge technology and tools to help you excel in your role. As a member of our team you ll be part of a high growth.
Summary We are looking for a Debt Collector to manage and recover outstanding debts while maintaining positive client relationships. This role involves contacting customers to negotiate payment arrangements, resolving disputes, and maintaining accurate records. The ideal candidate will possess strong negotiation skills, attention to detail, and a customer-focused approach to ensure effective and ethical debt recovery. Key Responsibilities: Contact customers via phone, email, or written communication to follow up on overdue accounts. Negotiate and establish payment plans or settlements in line with company policies. Investigate and resolve disputes or discrepancies related to outstanding balances. Maintain accurate records of all interactions, payments, and agreements in the database. Monitor account statuses and escalate unresolved cases as needed. Adhere to regulatory and legal guidelines for debt collection practices. Collaborate with internal teams to ensure accurate account information and resolution of client concerns. Prepare reports on collection activities, account statuses, and recovery performance. Requirements Requirements/Qualification Bachelor s degree in Accounting, Finance, Business Administration, or a related field is preferred 3+ years of experience in debt collection or a similar role. Experience handling (B2C) Business to Consumer or Customer collection is a must. Proficiency in using CRM systems, and Microsoft Office Suite Excellent communication and negotiation skills to manage sensitive conversations effectively. Strong analytical and problem-solving skills to resolve account issues. Familiarity of Australian debt collection laws, regulations, and compliance standards is an advantage Ability to prioritize tasks, manage time efficiently, and meet recovery targets. High attention to detail and accuracy in record-keeping and reporting. Additional Job Details: Set-up and Location: Onsite Work Schedule: 9:00 AM to 6:00 PM (AEST) | 6:00 AM to 3:00 PM (PH Time) Employment Type: Full-time All interviews and other hiring requirements are done virtually or through video calls or emails. Benefits Join Us and Enjoy! HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more! Why Join Staff Domain? At Staff Domain, we are not just another staffing company we are rapidly growing and transforming the way businesses leverage global talent. We offer a vibrant and collaborative work culture that thrives on innovation, excellence, and continuous learning. With offices in the Philippines, South Africa, India, and beyond, we are a truly global company that embraces diversity and encourages the sharing of ideas. We take pride in our dynamic and supportive work environment, where you ll have access to cutting-edge technology and tools to help you excel in your role. As a member of our team, you ll be part of a high growth.
Employment Type
Full Time
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