Customer Support Specialist
Customer Support Specialist
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1 Vacancy
Job Description
Job Position: Customer Support Specialist
We are looking for a passionate and dedicated Customer Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional service to our customers resolving inquiries and ensuring that customer satisfaction is always met. This role offers the opportunity for growth within our company while contributing to the success of Signal Tru Brand.
Job Description
As a Customer Support Specialist you will act as the primary point of contact for our customers. You will respond to customer inquiries assist with productrelated questions and offer solutions to any challenges that arise. Your role will be key in maintaining positive relationships with customers and ensuring they have a seamless experience.
Responsibilities
Respond promptly and professionally to customer inquiries via phone email and chat
Resolve product or service issues by clarifying the customers concerns and determining the root cause
Provide accurate information about products and services
Document all customer interactions and transactions in our database
Escalate complex issues to higherlevel support or management as needed
Assist with customer feedback and product improvement suggestions
Work closely with crossfunctional teams to ensure customer satisfaction
Maintain a high level of professionalism in all communications
Qualifications :
Qualifications
High school diploma or equivalent required; Bachelors degree preferred
Proven experience in customer service or a related field
Strong communication skills both written and verbal
Ability to solve problems and think critically
Proficiency in Microsoft Office Suite
Ability to multitask and prioritize tasks effectively
A positive attitude and a customerfirst mindset
Experience with CRM software a plus
Additional Information :
Benefits
Competitive salary ranging from $44000 to $58000 annually
Opportunities for growth and career advancement
Comprehensive healthcare benefits (medical dental and vision)
Paid time off and holidays
401(k) retirement plan with company match
Training and development programs to enhance your skills
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
