Customer Service Representative
Customer Service Representative
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1 Vacancy
Job Description
He aha te tranga About the role:
Are you passionate about providing exceptional customer experiences At our Customer Service Centre (CSC) we believe in a vision where our customers only have to ask once. Were committed to reducing customer effort ensuring smooth and efficient interactions and achieving the highest levels of customer satisfaction.
We are on the lookout for an exceptional Customer Support Representative to support us in providing timely accurate and highlevel customer support. Youll manage queries via calls emails and chats ensuring prompt and effective resolutions.
We have a 6month fixedterm position available. These are parttime hours working Monday to Friday preferably 10am 2pm with possible overtime hours. You will need to be available to work 9am 3pm for the first 2 weeks of training. Our centre currently operates on a Hybrid model (2:3) once you have been signed off to work from home. Our centre is based in Mt Wellington Auckland.
We are looking for someone who is willing to go the extra mile on every call ensuring our customers feel valued and heard. Our dedication to Customer Satisfaction means youll be empowered to make every interaction a positive one delivering a smile through the phone and creating memorable experiences.
Responsibilities:
- Handle inbound calls emails and chats from customers.
- Execute the CRM framework during customer interactions.
- Resolve issues inquiries and complaints.
- Assist with administrative tasks.
- Occasionally assist with outbound calls.
Qualifications :
Ko wai koe About you:
Your strong communication skills problemsolving abilities and commitment to outstanding service will be key in this position.
To be successful in this role you will have:
- Excellent verbal and written communication skills.
- 2 years of previous experience in a customer contact role in a highpressure environment.
- Flexibility and a willingness to do what is needed to complete the requirements of the role.
Additional Information :
Me phea te tuku tono How to apply
Click Im interested before applications close on Monday 12 May 2025.
For further information please contact Gemma Bardsley Recruitment Advisor on 0800 ST JOHN for a confidential discussion.
At Hato Hone St John we embrace diversity welcoming everyone to bring their authentic selves to work. We value unique perspectives fostering inclusivity to better serve our communities and were committed to creating a workplace where everyone belongs.
E phiritia nei e mtou te whnau o Hato Hone St John ng rereketanga o ia tngata ki te haramai. E whinatia e mtou i ng whakaaro rereke kia mahi pai i roto i ng hpori katoa. Ko ta mtou nei haepapa kia hangaia ttahi huru mwai m ttou kia mahi haumaru ai.
If you need accommodations for accessibility please reach out to the recruiter listed for equitable participation in our recruitment process.
Research shows that women and people from underrepresented groups are less likely to apply for roles when their experience doesnt match the job description perfectly. If youre excited and think you have what it takes we want to hear from you! Even if your experience doesnt align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a krero.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
