CloudOps Engineer

Cloud Operations Engineer

Job Description

Cloud Operations Engineer will be responsible for providing operational support for cloud infrastructure on Azure and customer support. The ideal candidate must have the ability to be engaged across multiple workflows (break/fix planning patching release promotion etc.) and work with crossfunctional teams to resolve issues for internal and external customers. The candidate will be an internal representative for escalations evidence collection for audits and displays expertise in Cloud Platforms troubleshooting applications networking and protocols.

Qualifications

Be part of Cloud Operations team and work with other functional groups and stakeholders and ensure the Cloud Platforms and Applications are stable up and running.

Responsibilities:

Participate in Cloud Operations and Support activities on a daytoday basis maintaining continuous availability durability scale and up time of the platform as well as services/applications

Troubleshooting debugging and ensuring the SLA is maintained for Cloud applications

Monitor and manage Cloud based infrastructure (Azure)

Identify opportunities on manual activities performed and be able to automate

Contribute significantly to customer satisfaction

Manage Incident Problem and Change Management requests remotely to Global Managed Service and Cloud accounts meeting SLA compliance.

Follow prescribed escalation policies to ensure customer outages are resolved with the appropriate time frames. Expected to be process oriented following ITIL practices.

EXPERIENCE

Previous exposure supporting global customers

Experience working in a Public Cloud Private Cloud SaaS or Managed Service would be preferred

SKILLS & COMPETENCIES

3 years of Software/IT industry experience and 2 years of handson experience in the following areas:

Mandatory Skills

Good understanding of cloud concepts especially Azure.

Troubleshooting experience with Kubernetes Containers and microservices architecture

Demonstrated knowledge of working with SaaS applications or Hybrid architectures.

Troubleshooting skills with knowledge of Wireshark Fiddler Putty network sniffs etc.

Ability to prioritize and multitask as needed

Outstanding collaboration and communication skills

Demonstrated Oral & Written Communication skills in English

Good to have skills

Worked on HIPAA/PCI process for customers

Experience with APM & monitoring tools like Google Cloud Logging Datadog Prometheus Grafana etc.

ITIL knowledge and certification would be an asset

Ability to quickly assimilate technical and nontechnical information

Experience in the following Avaya products will be an added advantage on Avaya Experience Platform or Avaya Aura (System Manager Session Manager CM) or Avaya Session Border Controller for Enterprise (ASBCE)

Experience with Jenkins Terraform and Github

ADDITIONAL INFORMATION

Experience on working with any of the ticketing tools like Jira Service Now

EDUCATION/QUALIFICATION

Bachelors degree in Computer Science IT Electrical Engineering or equivalent industry experience

(Desired) Microsoft Azure Certifications and/or Google Cloud Platform

CloudOps role split:

Application support / troubleshooting / evidence collection 60%

Customer engagement

Managing troubleshooting bridges

Subject matter expert on Avaya applications

Mitigating issues by investigation through logs cloud infrastructure issues etc

Monitoring and Reacting 20%

Monitor for SaaS and cloud infrastructure issues

Investigate the root cause for Cloud platform alerts

React to alerts and mitigate issues by taking corrective action 10%

Deployments 10%

Biweekly deployment to cloud infrastructure

Other projects 10%

Change management

Public status page updates during incidents and maintenance

Work with crossfunctional teams etc

Qualifications :

• Bachelors degree in Computer Science IT Electrical Engineering or equivalent industry experience
• (Desired) Microsoft Azure Certifications and/or Google Cloud Platform
• (Desired) ITIL 3.x or 4.x Certification

Additional Information :

• Full time role servicing Avaya Global Customers.
• Experience on working with any of the ticketing tools like Jira Service Now

Remote Work :

No

Employment Type :

Fulltime