To manage client relationships and to maximise crossselling revenues and client profitability while providing effective client support and relationship development relating to Global Transaction Banking products.
Qualifications :
Type of Qualification: First Degree
Field of Study: Bachelor of Honours Degree Commercial legal IT or Engineering advantageous
Experience Required
5 10 Years sales experience
Additional Information :
Deliver against approved client budget for target clients
- Client Revenues
- Cash Revenues
- Execute plans to deliver on ROE through client profitability.
- Develop the formulation of the sales budget/pricing process including concession.
- Deliver the portfolio financial budget through good client retention and services.
Manage business performance and process
- Develop short term and long term sales and product plans focussing on customers competition profitability product life cycle and service consideration.
- Organise sales programmes for growth and product penetration for portfolio.
- Develop the launching of new initiatives product enhancements new product concepts and preparing business requirements either independently or jointly with the Group.
- Evaluate the market in terms of size share structure potential customer segmentation buyer behaviours and competitor analysis within the region and country for the relevant product sets.
- Participate in market research with line manager as required.
- Execute on competitor benchmarking exercises to help shape the banks sales marketing product pricing and service strategies.
- Partner Client Access & Product Management through providing client insights as per required for signature IT implementations
Execute and implement the Global Transaction Banking strategy
- Deepen Client Insights for your Sector/s: Demonstrate a deep understanding of the clients business by:
Proactively engaging clients through adopting the client planning and execution framework
Analyse and capture their needs through using the working capital map/KAP which reflect their complete working capital requirements
- Incorporate analysis and output into client planning & interactions to achieve client retention and agreed SOW growth targets.
- Execute client planning and execution with a sector emphasis as follows:
- To Actively participate in client service teams (CSTs) through developing client solutions and revenue opportunities and achieve improved CST survey scores.
- To Deliver Working Capital Maps (WCM)/Key Account Plans (KAP) for clients that represent 80% of the portfolio revenue target reflecting their complete working capital needs and focused on opportunities that are aligned to the TPS strategy.
- Allocate resources based on commercial pragmatism purposefully.
- Optimise the client experience by adopting the client planning and execution framework:
- To Achieve agreed CSI scores
- To Incorporate output from the VOC initiative into client planning & interactions to achieve client retention and agreed SOW growth targets.
- Leverage and utilise the Origination Centres.
- Engage Global Transaction Bankers (GTBs) to plan and execute against clients plans for MNCs proactively.
- Extract value (by engaging the origination centres) and then communicate the same in incountry GOVCO.
- Plan input maintain and communicate a view of TPS covering your sector/s.
- Coordinate and assume responsibility for compiling and communicating to all stakeholders on a regular basis information relevant to the business covering your
Manage the risk and compliance for Investor Services
- Understand all applicable risks including (but not limited to)
- Credit risk
- Client risk (KYC)
- Compliance
- Take business ownership of and manage credit risk throughout its lifecycle.
- Understand document and track to resolution all identified risk exposures.
- Partner Head of Sales in ensuring NPL are managed well within agreed parameters.
- Sponsor a Compliance culture in everything we do.
Promote sound People Management practices
- Partner Line Manager in articulating ILDP and own execution against agreed plan.
- Lead by example the values & behaviours we want our teams incountry to internalize (esp. in the space of diversity and transformation).
- Drive the Diversity and Transformation agenda.
Technical Competencies:
- Knowledge of trade supply chain and cash management products available globally their features applications
- Knowledge of the local market customers and competitors
- Comprehensive knowledge of banking operations/SWIFT
Behavioural Competencies:
- Strategic orientation
- Solutions thinking
- Relationship building
- Change management
- Organisational capacity building
- Business acumen
- Financial acumen
- Customer centric
- Resilience *
- Integrity
- Results/Quality driven
- Proactive
Remote Work :
No