Customer Service Coordinator CDH Interventional Holding/Recovery Full-time Days
Customer Service Coordinator CDH Interventional Holding/Recovery Full-time Days
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1 Vacancy
Job Description
The Customer Service Coordinator reflects the mission vision and values of Northwestern Medicine Health Care adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.
Provides patient activity coordination patient flow direction and problem solving. Acts as a patient advocate and serves as a liaison between the assigned department and other hospital departments. Typical duties may include monitoring of daily operations appointment coordination organization of paperwork computerized order entry telephone triage and coordination of patient encounter information.
Responsibilities:
- Greets and establishes positive first impressions with department patients establishing a role as patient advocate in accordance with Patients First service standards.
- Interacts with various hospital departments and physicians offices to effectively direct patients in a patient/customer friendly manner.
- Politely and promptly answers and appropriately triages department telephone calls.
- May enter laboratory and diagnostic testing orders on computer systems.
- Schedules patients for physician and hospital encounters using the Epic scheduling system.
- Correctly identifies and collects patient demographic information in accordance with hospital standards.
- Coordinates patient referrals insurance referrals and consultations.
- Maintains department medical record systems.
- Distributes department correspondence.
- Encourages teamwork through interdepartmental communication.
- Identifies potential problems and notify the manager.
- Organizes paperwork for patients by gathering the necessary materials and monitoring progress.
- Provides administrative support to clinical staff
- Performs other duties as assigned.
Qualifications :
Required:
- High school diploma
- Minimum of one year experience in customer service or patient relations
- Excellent interpersonal verbal communication skills
Preferred:
- Degree or additional training in business communication or healthcare
- Computer dataentry/typing experience
- Experience in a healthcare setting.
- Experience with automated patient scheduling specifically Epicbased platforms.
- Bilingual language skills
- Excellent problemsolving skills
Additional Information :
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.
If we offer you a job we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a casebycase basis and follow all state and federal guidelines.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial wellbeing while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
