Operations Coordinator Rehab Patient Services - Full time Days

The Ops Coordinator Rehab Patient Services reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

The Operations Coordinator Rehab Patient Services is responsible for registration and scheduling activities of multiple outpatient Rehabilitation Services Clinics in consultation with the Rehab Patient Services Manager clinical leadership team and/or clinical staff.   Assists Rehab Patient Services Manager in the supervision hiring training teaching coaching and scheduling of front office staff in their assigned RS clinics.  Operations Coordinator has comprehensive knowledge of Rehabilitation Services patient needs and works to ensure smooth and efficient scheduling and registration for efficient delivery of care including problem resolution.  This position will support Rehab Patient Services Manager in projects involving CPT and ICD coding and health insurance patient billing.  The position is an integral part of the practice leadership team.

Responsibilities:

Core Skills: Ops Coordinator Rehab Patient Services

• Ops Coordinator Rehab Patient Services will be able to perform the frontline duties of scheduling registration and patient check in as needed to fill in staffing gaps and/or on a regular basis. 
• Assists Manager with employee engagement:  creating an environment that supports their professional role health and wellbeing.  
• Participates in interview process and onboarding of new staff.  
• Assists with coaching mentoring and staff development. 
• Assists Rehab Patient Services Manager in the annual performance evaluation process in their areas of accountability.  
• Partners with Rehab Services Managers and other health professionals and leadership in supporting the patient experience. 
• Partners with clinical leaders to schedule staff for adequate coverage to meet the needs of the department; maintains attendance records and completes accurate payroll. 

Customer Focus:  

• Listens to customer feedback and implements solutions and/or interventions as appropriate. 

Creative Leadership:  

• Assists Rehab Patient Services Manager in translating organizational vision into a unit or service area vision that engages staff in contributing to and achieving that vision. 

Coaching and Development:  

• Provides justintime feedback to improve performance and selfesteem of staff. 

• Seeks ways to match staff members talents and career interests with organizational opportunities. 

Business Operations: 

• Works with Rehab Patient Services Manager and RS leadership to ensure consistency in information consistency in process and compliance with overall business policy and procedure.
• Acts as the local patient access leader to disseminate appropriate information and changes in processes and procedures

Continuous Learning:  

• Assist Rehab Patient Services Manager to examine ways to improve business relationships with customers suppliers community etc. 
• Seeks and is open to innovative ideas from a wide range of sources; encourages others to share knowledge and best practices. 

Qualifications :

Required:

• 2 years of relevant experience required.  High school graduate required.

Preferred:

• Experience with Epic EMR (Patient Scheduling Registration and Billing modules); experience with using Microsoft office applications.

Additional Information :

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial wellbeing while providing protection for unexpected life events. Please visit our Benefits section to learn more.