Sr Customer Success Architect
Sr Customer Success Architect
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Job Description
Our Mission
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These arent easy goals to accomplish but were not here for easy. Were here for better. We are a company built on the foundation of challenging and disrupting the way things are done and were looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Your Career
Leading the Cortex Customer Success Architects that are responsible for empowering our clients to prevent successful cyberattacks as well as simplify and strengthen security processes automate and streamline security operations and attack surface management the team is built by highly technical professionals that work together with customers partners and their awesome colleagues. Without these ninjas we will fail. And failure is not an option!
Your Impact
Time to value Provide guidance and assistance to the team to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption
Product Experts Ensure the team acts as the product SME assisting customers with their product questions and technical requirements writing scripts troubleshooting training and other technical requests.
Collaboration working together with product and engineering teams ensuring our customers and partners get the most out of our products
Digital First Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale
Qualifications :
Your Experience
Experience with development and maintenance of scripts in Python.
JavaScript or PowerShell is a plusExperience in security design and architecture content development and workload automation.
Experienced with technologies such as EDR SIEM SOAR NGFW and their ecosystems
Familiarity with cloud technologies providers (such as GCP AWS Azure) and usecases.
Familiarity with attack surface management is a plus
Experience as a Security Incident Responder or SOC analyst/manager
Experience in customerfacing roles is a must
Ability to work under pressure and prioritize tasks accordingly
Fluent English is a requirement. Any other language is a plus
Ninja uniform is a plus
Additional Information :
The Team
Our customer success team is critical to our success and mission. As leading this team you enable our Customer Success Architect to provide support to clients after they have purchased our products. Our dedication to our customers doesnt stop once they sign it evolves. As threats and technology change we stay in step to accomplish our mission.
Youll be involved in building and implementing the team and processes implementing new products transitioning from old products to new in fact youll lead the team that ensures our customers are getting value from the product they purchased. We identify technical requirements provide guidance and assistance and drive our customers to success.
Our Commitment
Were trailblazers that dream big take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
