Senior Go-to-Market Operations Specialist

Overview:

We are seeking a highly motivated and analytical Senior GTM Operations Specialist to join our dynamic Commercial Organization. In this role you will be responsible for supporting and optimizing the gotomarket (GTM) strategy enhancing operational efficiency across the sales partner and customer success functions and driving revenue growth. You will work closely with crossfunctional teams to ensure smooth execution of processes ensure alignment between teams and maximize operational performance.

The ideal candidate will have a strong background in revenue operations sales processes and data analysis with a passion for optimizing GTM workflows and improving operational efficiencies. This is an exciting opportunity for an individual who thrives in a fastpaced environment and enjoys working at the intersection of strategy data and execution.

What youll be doing:

GTM Operations & Strategy:

• GTM Process Optimization: Support the execution of the GTM strategy by optimizing key processes across sales partner marketing and customer success to ensure seamless alignment and execution.

• Sales Enablement: Collaborate with sales leadership to implement and improve sales processes including CRM management pipeline tracking forecasting and performance metrics.

• Performance Analysis: Analyze sales performance data to identify trends challenges and opportunities for optimization. Provide actionable insights to leadership teams to inform decisionmaking and strategy adjustments.

• Forecasting & Reporting: Help maintain accurate sales forecasts track sales performance against KPIs and create comprehensive reports that provide insights into sales efficiency and effectiveness.

Partner Renewal Process and Automation

• Renewal Quoting and communication for all partner renewals: The creation and maintenance of all partner quotes within the designated region through the closed status. 

• Identify areas of automation for partner renewals: Ongoing consideration for areas of improvement through automation for internal processes and/or partnerfacing selfservice tools

Crossfunctional Collaboration:

• Collaboration with Sales Marketing and CS: Act as a liaison between sales marketing and customer success teams to ensure alignment on GTM strategy campaign execution and account targeting.

• Data Integrity & Systems Management: Ensure accurate data flows between systems and teams (e.g. CRM marketing automation financial reporting) to maintain data integrity and reduce friction between processes.

Revenue Metrics & Performance Tracking:

• Key Metrics Tracking: Track and report on key revenue metrics including pipeline velocity sales cycle length win rates churn rates and customer lifetime value (CLTV).

• Reporting Dashboards: Develop and maintain dashboards in Salesforce to track the success of GTM initiatives and support datadriven decisionmaking across the commercial teams.

• KPI Definition & Monitoring: Collaborate with leadership to define and track key performance indicators (KPIs) across the sales and GTM teams to measure success and optimize for revenue growth.

System and Tools Management:

• CRM & GTM Tool Optimization: Work with teams to optimize the use of our sales tools and platforms (ie. Salesforce LinkedIn Navigator) to improve workflow efficiency and performance tracking.

• Data Integration: Support integrations between systems (e.g. Salesforce Marketo Tableau) to ensure alignment and streamlined data flow.

Process Improvement & Automation:

• Process Design & Documentation: Document key GTM operations processes and best practices to ensure consistency efficiency and scalability as the organization grows.

• Automation & Workflow Improvements: Identify and implement process automation opportunities across sales partners marketing and customer success to increase operational efficiency and reduce manual tasks.

Other Responsibilities:

• Adhoc Projects: Support adhoc projects and initiatives as needed to improve overall commercial operations and drive revenue growth.

• Stakeholder Communication: Communicate progress on key initiatives provide recommendations and share insights with senior leadership to ensure alignment across the organization.

Qualifications :

• Experience: 4 years of experience in Revenue Operations Sales Operations or GTM Operations within a B2B organization.

• Selfstarter with a strongbias for action: Proactively identifies challenges and drives solutions with minimal direction

• Analytical Skills: Strong analytical and problemsolving skills with the ability to analyze complex data sets and provide actionable insights.

• CRM Expertise: High proficiency in CRM systems (Salesforce preferred)

• Revenue Metrics Understanding: Strong understanding of revenue and sales metrics (e.g. sales pipeline win rates churn sales velocity CLTV) and the ability to leverage data to drive decisions.

• Technical Acumen: Familiarity with data integration tools API integrations and automation tools to streamline operations across systems.

• Project Management: Strong project management skills with the ability to prioritize manage deadlines and collaborate across teams.

• Communication: Excellent verbal and written communication skills with the ability to communicate technical information to nontechnical stakeholders.

• Adaptability and attention to detail: Ability to thrive in a fastpaced dynamic environment and quickly adapt to evolving business needs.

Desired Skills:

• Salesforce Certification (or equivalent CRM certification)

• Familiarity with tools like Marketo ChurnZero and sales efficiency tooling.

• Process Improvement certifications or experience

Additional Information :

Culture Index Survey: As part of our recruitment process we are utilizing Culture Index. To proceed with your application please click on the link provided to fill out the survey: youll be working:  Work location This position will be based at your home office in Dublin Ireland. #LIRemote