Senior Manager, Engineering, Systems - (Service Ops, Tech Foundations)
Senior Manager, Engineering, Systems - (Service Ops, Tech Foundations)
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Job Description
About the opportunity
We are on the lookout for a Senior Manager Engineering Systems (Service Ops) to join the Tech Foundations team on our journey to always deliver amazing experiences.
As a member of the Tech Foundation Team youll support Delivery Heros rapid innovation and growth. Youll work on foundational systems that enable faster feature development security and reliability across our global engineering community. Every enhancement you make will contribute to our teams ability to build scale and deliver quality featuresultimately impacting millions of users worldwide.
This teams mission is to ensure the stability reliability and continuity of mature technical solutions within Delivery Hero by centralizing and executing critical maintenance and business continuity tasks enabling other teams to focus on innovation. The ServiceOps teams vision is to become a highly reliable and autonomous engineering team that ensures the uninterrupted operation of our systems and provides vital roundtheclock support to our business.
In this role you will:
Lead the progressive onboarding of business continuity responsibilities from Delivery Heros global entities into a single centralized Service Operations team owning each step of the process along the way.
Champion the continuous improvement of legacy infrastructure to reduce maintenance effort and lower the chance of incidents.
Be responsible for ensuring operational reliability of onboarded mature systems through welldefined and tested runbooks and driving automation of recurring tasks.
Establish and enforce runbookdriven operations ensuring all work is documented repeatable and easy to execute across time zones.
Build and nurture a global support model with a distributed team (Latin America Europe Asia) to enable followthesun support to support our internal customers across the globe.
Contribute to the definition and achievement of KPIs and success metrics with a particular focus on uptime customer satisfaction and automation of repetitive tasks.
Qualifications :
What you need to be successful
5 years of experience in operations site reliability or a related field ideally running cloudnative services.
3 years of leadership experience leading engineering teams having worked with geographically distributed teams is a bonus.
Excellent communication skills both written and verbal.
Strong organizational skills and the ability to manage complex projects.
A customerfocused mindset with a drive for ensuring system reliability and stability.
Experience in developing and implementing operational best practices and runbooks including incident management and problem resolution.
Additional Information :
Whats in it for you
Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.
Make the most of our hybrid working model and join the team for facetoface connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Get moving and release those wonderful mindboosting endorphins: Health Checkups Meditation Yoga Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan
We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust include it in your application. Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
