Transcon Agent
Transcon Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Scope of Position: Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors culture.
KEY RESPONSIBILITIES:
- Ensure smooth and timely shipment process flow
- Ensure accurate and timely data entry into our operational system based on defined metrics
- Track and trace shipments
- Provide proactive and clear communication to internal and external customers
- Ensure accurate and timely client billing including dispute resolution
- Understand customer expectation to ensure all the elements of the SOP and KPIs are met
- Ensure compliance to company policies and external regulations
- Complete cross training in order to support team coverage
- Professionally represent Expeditors to our customers service providers and government agencies
EXPECTATIONS :
- Continually identify areas to improve efficiency
- Embrace and adopt technology to optimize their ability to complete their work
- Achieve standard of 52 hours training per year including all mandatory trainings
- Drive and develop customer relationship in order to exceed their expectations
- Have a sense of urgency be willing to help by offering solutions
***06:00am to 3:00pm***
Monday to Friday
Qualifications :
- Fully proficient with various software applications (mainframe systems)
- 10key by touch
- Displayed ability to work independently with minimal supervision
- Ability to identify opportunities for improvement suggest such opportunity to management and develop the procedure necessary to implement
- Functions efficiently in a high stress environment
- Willing to work overtime
- An intimate understanding of Export Compliance
- Certifications including: Certified Export Clearance Specialist Dangerous Goods Ground and Air IATA/FIATA Export Compliance Specialist Customs Broker Sales Certification Transition and Implementation
Reporting Structure:
- Transcon Lead Agent Transcon Supervisor Transcon Manger
Additional Information :
Expeditors offers excellent benefits
- Paid Vacation Holiday Sick Time
- Health Plan: Medical Prescription Drug Dental and Vision
- Life and LongTerm Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Expected compensation $22.00 to $33.00 per hour.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
