Detection & Investigation Associate
Detection & Investigation Associate
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$ 45000 - 104650
1 Vacancy
Job Description
Position Overview
At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success.As a D&I Associate within PNCs Technology organization.
The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis.
Some responsibilities may be performed remotely at the managers discretion.
This could also be a remote position. Work may be performed from a quiet confidential space in a home location approved by PNC. This position may not be available in all geographic locations.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Monday Friday
12:00pm 8:30pm EST
The Detect & Investigation Associate is a part of CFD (Commercial Fraud Detection) Operations Team. CFD is a department within Enterprise Fraud Group who is responsible for the review of electronic payments flagged for potential fraud.
Job duties include but are not limited to:
Strong understanding of ACH and Wires and how they are processed. Including the backend processing systems such as PEP and ACIS.
Background or experience of PINACLE (Online Commercial Banking)
Strong proficiency on the PC with the ability to quickly learn multiple applications
Strong communication skills both verbal and written is required
Review/analyze transactions for possible fraud
Work with team to address daily service level expectations and ensure electronic payments are expedited for same day review
Work with service partners to complete the processing of payments after an escalated review
Communicate with internal service partners
Assist with a daily QA process for regular reviews of alerts
Maintain strong quality control protocols
Keep current on PNC/industry best practices laws regulations and guidance
Participate in internal/external exams
Work on special projects and other duties as assigned
Reviews and investigates customer cases reports and work for potential and actual loss. Minimizes fraud AntiMoney Laundering and/or organizational risk. Performs early detection of suspicious activity. Controls and prevents losses. May lead the work of and/or train detection and investigation staff.
Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities. Recommends disposition. Identifies gaps and control enhancements.
Uses defined research procedures to identify and resolve issues. Identifies trends and escalates as appropriate.
Follows standards and practices to mitigate fraud AntiMoney Laundering and other risk exposure and loss. Shares best practices among the team and/or service partners.
Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate.
This is a remote position. Work may be performed from a quiet confidential space in a home location approved by PNC. This position may not be available in all geographic locations.
Job Description
- Responsible for investigation and/or mitigation of suspicious bank activity control and prevention of losses related to fraud AML and /or organizational risk.
- Based on root cause assists in the development and implementation of internal controls to identify suspicious and/or prevent illegal activities and to recover any incurred losses which may be significant. Identifies gaps and control enhancements that at times have a large monetary impact on the organization.
- Independently works with internal and external stakeholders (local state and federal authorities agencies and other financial institutions) on matters relating to fraudulent/illegal activities where appropriate.
- Performs the investigation of identified activity. Makes determination as to whether the activity is reportable or requires additional escalation based on standard criteria and/or independent judgment. Completes the required documentation.
- Prepares and maintains appropriate documentation of investigation performed.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.
Preferred Skills
Analytical Thinking Customer Solutions Decision Making Operational Risks Problem Resolution Researching Risk Mitigation StrategiesCompetencies
Antimoney Laundering/Sanctions Policies and Procedures Business Ethics Business Process Improvement Decision Making and Critical Thinking Effective Communications Fraud Detection and Prevention Information Capture Operational Risk Problem Solving Standard Operating ProceduresWork Experience
Roles at this level typically require a university / college degree with 2 years of relevant professional experience. In lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.Education
BachelorsCertifications
No Required Certification(s)Licenses
No Required License(s)Pay Transparency
Base Salary: $45000.00 $104650.00Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.Application Window
Generally this opening is expected to be posted for two business days from 05/02/2025 although it may be longer with business discretion.Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for fulltime employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and longterm disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.To learn more about these and other programs including benefits for full time and parttime employees visit Your PNC Total Rewards.
Disability Accommodations Statement
If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also calland say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.
California Residents
Required Experience:
IC
Employment Type
Full-Time
