Guest Relation / Front office / Receptionist(e) - M/F
Guest Relation / Front office / Receptionist(e) - M/F
Posted on :
06-05-2025
Employer Active
1 Vacancy
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Job Description
As a Receptionist you are the first point of contact for our guests. You will play a key role in delivering a warm professional and efficient welcome and departure experience. Your goal is to ensure every guest feels valued and well taken care of from checkin to checkout reflecting the standards and values of Mvenpick Hotels and Resorts.
Qualifications :
- Previous experience in a customerfacing role preferably in hospitality
- Proficiency in English Dutch and French
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to remain calm and professional under pressure
- Familiarity with hotel management software (Opera Cloud) is a plus
- Flexibility to work in shifts including evenings weekends and holidays
Additional Information :
- Welcome guests upon arrival with a friendly and professional demeanor
- Perform checkin and checkout procedures efficiently and accurately
- Handle reservations cancellations and noshows in line with company policies
- Provide information about hotel services local attractions and transport options
- Handle guest requests concerns and feedback promptly and effectively
- Manage incoming calls and emails in a courteous and timely manner
- Process payments and maintain accurate records
- Coordinate with housekeeping maintenance and other departments as needed
- Maintain a tidy and welcoming front desk area
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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