LightStream Account Service Representative
LightStream Account Service Representative
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$ 40000 - 50000
1 Vacancy
Job Description
The position is described below. If you want to apply click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application youll be invited to create a profile which will let you see your application status and any communications. If you already have a profile with us you can log in to check status.
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
Account Service Representatives (ASRs) provide world class servicing support to current and potential LightStream clients by assisting clients through the application process and account maintenance functions. Must have a thorough understanding of all servicing procedures and processes across the LightStream product suite.ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
LightStream clients with world class customer service by assisting them through the application process and through funding their loan. Answers inbound calls and emails from clients potential clients or third parties and teammates in support of opening accounts.
2. Provides account management for clients across the clients relationship with LightStream. Perform medium and long term tasks and processes that support payment processing SCRA adjustments customer surveys and experience guarantees disputes processing legal support processing and default management.
3. Gain advanced understanding of policies and procedures for LightStream Account Services.
4. Meet/exceed monthly performance requirements as evidenced by Ongoing QC Reviews.
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Degree or equivalent education and related training or experience
2. Ability to work in a fastpaced multitasking and teamoriented environment
3. Strong verbal and written communication skills
4. Ability to focus on tasks at hand interpret information logically to solve problems and answer questions via phone and email appropriately
5. Ability to provide clients and teammates with excellent service
Preferred Qualifications:
Center Experience
Service Experience
3. Account Management Experience
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting / Standing / Walking / Bending / Lifting
Able to sit for extended periods of time and periodically move about during the work day.
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment including PC keyboard and mouse copy/fax machines and printers.
Availability
Able to work all hours scheduled including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%
Physical Conditions / Environment
Normal office environment where there is little or no discomfort due to temperature dust noise or other disagreeable elements
The annual base salary for this position is $40000$50000
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment taxpreferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by fulltime or parttime status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any nontemporary position for which you apply based on fulltime or parttime status position and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination Provision EVerify
Required Experience:
Unclear Seniority
Employment Type
Full-Time
