Voice Engineer With Genesys Cloud
Voice Engineer With Genesys Cloud
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Job Description
Our client is a global technology consulting and digital solutions company helping more than 750 clients succeed in a converging world. They go the extra mile for their clients and accelerate their digital transformation with the Mosaic platform enabling their mobile social analytics IoT and cloud journeys.
Our client is a USD 3.4 billion company with 90000 professionals across five continents helping global customers with innovative solutions.
The Group operates in the key industries that drive economic growth enjoying a leadership position in the construction industry financial industry and technology.
We are currently searching for a Voice Engineer with Genesys Cloud :
Responsibilities:
- Design implement and manage voice infrastructure solutions with a primary focus on Genesys Cloud. (Core function and primary technology)
- Administer and maintain Cisco Unified Communications Manager (Call Manager). (Key Cisco technology)
- Manage and support Cisco Unity Connection voicemail systems. (Related Cisco technology)
- Work with Cisco Contact Center Enterprise (CCE) environments. (Specific Cisco contact center platform)
- Configure and troubleshoot voice gateways. (Essential voice infrastructure component)
- Implement and manage SIP trunking solutions. (Key voice communication protocol)
- Understand and work with various voice codecs. (Fundamental voice technology knowledge)
- Utilize strong troubleshooting and problemsolving skills to resolve voicerelated issues. (Critical soft skill)
- Adhere to network security principles and best practices in voice system deployments. (Important security aspect)
Requirements
- 9 to 12 years of experience in Voice Engineering. (Significant experience level)
- Extensive experience with:
- Genesys Cloud (Primary required skill)
- Cisco Unified Communications Manager (Call Manager) (Key required skill)
- Cisco Unity Connection (Key required skill)
- Cisco Contact Center Enterprise (Key required skill)
- Voice Gateways (Required technical knowledge)
- SIP Trunking (Required technical knowledge)
- Voice Codecs (Required technical knowledge)
- Proven troubleshooting and problemsolving skills in voice environments. (Essential skill)
- Solid understanding of network security principles and best practices. (Important knowledge)
Languages
- Advanced Oral English.
- Native Spanish.
Note:
- Fully remote.
If you meet these qualifications and are pursuing new challenges start your application on our website to join an awardwinning employer. Explore all our job openings Sequoia Career s Page: Requirements : Requirements
Genesys CloudCisco Unified Communications Manager Call Manager Cisco Unity Connection Cisco Contact Center Enterprise Voice Gateways SIP Trunking
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Full-time
