Sr. Product Manager, Technical

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Job Overview
Sr Product Manager Technical is a visionary strategist analyst customer evangelist respected leader of business and technology execution and professional relationship builder all rolled into a single dynamic package. Every product at TMobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager Technical is ultimately accountable responsible and has ownership of TMobiles internal and external products platforms services experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity) technical feasibility business objectives securing funding and leading a crossfunctional business and technical team as well as key stakeholders to deliver against the opportunity.
Product Manager Technical is the ultimate jackofalltrades leveraging deep customer empathy strategic thinking commercial analytical technical capability and knowledge and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.
No day is the same for the Product Manager Technical. Day to day activities or responsibilities include: conducting market research; writing features or user stories; determining specifications; defining longterm strategy of the product; creating the product road map; driving technical delivery end to end; defining scope for releases/product increments; partnering with development project/program management marketing and other key stakeholders to define release schedule; and support/drive gotomarket activities as needed.

Job Responsibilities:

• Owns product end to end for complex or crossplatform solutions for products of the highest level of complexity and scope or family of products. This includes creating managing maintaining and communicating product vision and roadmap including technical vision and capabilities.
• Designs and drives end user product research.
• Partners with business internal/external stakeholders and Leadership to understand current customer experience identifies areas of opportunity
• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues and assess opportunity size and impact.
• May work with data scientists to answer complex questions or identify meaningful insights from data.
• Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype A/B testing etc.) to inform direction prioritize investment.
• Conducts costbenefit / ROI / NPV analysis to support decision making.
• Works with stakeholders and follows enterprise process to secure and maintain product funding.
• Anticipates industry trends direction innovation analyses potential impacts or opportunities to customer / product and incorporates analyses into product process.
• Communicates influences and sells ideas at VP level and below. This includes regularly delivering product presentations.
• Drives specific ad hoc analysis and presents information to executive level management on request.
• Influences product feature set or technical improvements to improve customer experience.
• Works with external third parties to assess partnerships and licensing opportunities.
• Maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.
• Customer Evangelist
• Leverages customer insights for product vision strategy roadmap priorities.
• Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
• Create manage foster an active VOC feed for themselves and team.
• Actively looks for opportunities to delight or meet customers unmet needs.
• Evangelizes and advocates for the customer both internally (IC through C level) and externally perpetuating the customerfirst mindset.
• Creates an environment and culture where the team is immersed in customer first mindset.
• Tests ideas with real customers to ensure that the product delivers the desired benefit.
• Product Execution & Technical Delivery
• Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints. This work may include creation of prototypes.
• Collaborates with PM and Dev leaders to design architect and assemble effective Agile delivery teams in the Agile Release Train and Agile Teams.
• Runs or contributes significantly to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning; System Demo; Inspect and Adapt (I&A) etc.
• Owns and manages product backlog and priorities with our business and technology partners. Backlog at this level typically serves 5 8 Agile / Scrum / Sprint teams often with dependencies on other internal and external teams.
• Scopes and ensures alignment on the prioritization of activities based on business and customer impact.
• Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
• Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.
• Manages and maintains efficient flow of justintime feature and story elaboration activities across all Agile Teams throughout execution typically maintaining 2 iterations (Sprints) worth user stories ready for Dev in Team Backlogs.
• In scaled teams holds regular meetings and coordination activities with other PMs and Product Owners (if applicable) to ensure parallel work is in sync and dependencies are known.
• Generates and maintains dashboards and reports that track product health and success metrics technical KPIs.
• Conduct Product Quarterly Business Reviews (QBRs) and Steering meetings.
• Runs beta and pilot programs with earlystage products and samples.
• Collaborates with advertising and public relations to promote product.
• Supports sales marketing and other stakeholder teams with product or technical knowledge and additional documentation.
• Assists with the overall execution relating to all aspects of the software development process from defining the strategy and architecture through deployment and support.
• Recognizes and communicates technical challenges to stakeholders and makes educated tradeoff decisions with the team.
• Accountable for product quality and performance in production environment. Accountable for product team response in event of critical or high impacting defect including communications to stakeholders at all levels..
• Manages development of adoption tools and training materials.
• Identify execution operational organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).
• Support and enable core agile practices and tenants: efficient justintime flow; lean practices; elimination of waste; DevOps CICD;
• Relationship & People Professional Development
• Collaborates and develops positive working relationships with many teams including sales commercial accounting marketing legal gotomarket finance Dev Architecture Engineering.
• Works with outside partners and other third parties.
• Develops positive working relationships with Customer groups or Customer Representatives.
• Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.
• Develops adoption tools and training material for Technical Product Management team.

Education and Work Experience:

• Bachelors Degree Computer Science Engineering IT or equivalent experience. (Required)
• 6 years experience in hands on technical writing production code solution engineering or technical architecture in large scale company/ application / product environment. Required
• 7 years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience. Required

Knowledge Skills and Abilities:

• Agile Methodologies Proven success in directing matrixed resources and delivering software with Agile Scrum methodologies and other commonly used tools across multiple teams. (Required)
• Technical Writing Strong requirements elicitation and proven writing skills including the ability to write concisely and clearly for different audiences. (Required)
• Agile Project Management Experience with Agile backlog/project management tools. (Required)
• Collaboration Experience with successive elaboration and ability to develop Initiatives Features and User Stories that the DevOps teams can ingest. (Required)
• Product Management Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role. (Required)
• Communication Proven ability to effectively and efficiently communicate with Leadership while employing a high degree of collaboration and written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and nontechnical leaders. (Required)
• Technology Deep understanding of platform technologies and components such as security performance optimization API knowledge of full technology stack on which your assigned product runs. (Required)
• Business Analysis Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions. (Required)
• SQL Fluent with SQL Tableau other analytical solutions like SAS SPSS. (Required)
• Tableau Fluent with SQL Tableau other analytical solutions like SAS SPSS. (Required)
• Integration Knowledge and experience with integration patterns APIs and protocols such as REST EDI SOAP etc. (Required)
• DevOps Extensive knowledge of DevOps (CI / CT / CD) and application of CI/CT/CD in Agile environment. (Required)

Licenses and Certifications:

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
• Other Technical Certification Agile Certified Practitioner (PMIACP) (Preferred)

At least 18 years of age

Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $130900 $236200

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.

Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.