Advancement Operations Specialist

Have you considered working for a financially stable independent nonprofit Are you interested in being part of a team that feels like the family you choose Would you like your work to be meaningful in such a way that you get to see the good that you are doing If so you should check us out!

PROVAIL has an exciting opportunity for a detailoriented and datadriven Advancement Operations Specialist to join our Mission Advancement team at PROVAIL! In this key operations role youll help grow private philanthropy and donor engagement by managing fundraising systems optimizing CRM workflows and supporting events and stewardship efforts. If youre passionate about nonprofit operations love working with data and want your work to have impact this role is for you.

About Us

PROVAILwas founded in 1942 by parents of children with cerebral palsy. They created some of the first community services for individuals with cerebral palsy and other severe disabilities in the area. Our mission is to support people with disabilities to fulfill their life choices. We help people decide how they want to live their lives in the community and then provide the support services they need to act on those choices. We are one of the states largest private multiservice agencies dedicated to meeting the needs of children and adults with all types of disabilities.

What we offer:

• Competitive pay $70000 $78000 per year DOE
• Comprehensive medical dental vision insurance with highly subsidized employer contribution for the employee. Dependent coverage for qualified family members is available.
• Employer Funded Health Reimbursement Account (HRA) when enrolled in a medical plan.
• Flexible Spending Accounts (FSA) Health Care and Dependent Care
• Employee Assistance Program
• 104 hours paid vacation plus incremental increases based on years of service
• Twelve paid personal holidays
• 403(b) retirement plan
• Referral bonus program
• Monthly cell phone stipend and mileage reimbursement
• Extensive paid training and professional development opportunities

What youll do:

Data & Analytics

• Serve as Developments database administrator overseeing daytoday operations of fundraising software and CRM technology. Experience with Salesforce Nonprofit Success Pack is required. Experience with other SAAS tools such as Classy Greater Giving Raisers Edgeetc. are preferred.
• Complete daily database entry maintaining data accuracy and completeness. Regularly update and cleanse donor records.
• Collaborate with the fundraising team to identify and implement strategies to optimize the use of data for donor management prospect identification goal tracking analytics and reporting.
• Generate custom reports and analyze data to provide insights on fundraising performance donor trends and campaign effectiveness.
• Provide training and support to staff members on the effective use of Salesforce ensuring they are equipped with the necessary skills to utilize the system efficiently. Maintain policies and procedures guide for development database operations.

Gift Processing & Stewardship

• Complete daily gift processing. Manage reconciliation process between accounting and development.
• Generate mail and track invoices and donor acknowledgment letters. Create payment schedules and send pledge reminders
• Create segmented constituent lists for print and electronic outreach including solicitations and event invitations.
• Manage pledge tracking tribute giving and donoradvised fund (DAF) processing to ensure accurate and timely gift recording and stewardship.
• Leverage acknowledgment workflows as opportunities to strengthen relationships and promote inclusive donor engagement practices.

Event & Volunteer Coordination

• Lead the production of PROVAILs fundraising and community engagement events. Coordinate event logistics and planning including timelines catering volunteers promotional materials etc.
• With Program Managers identify meaningful volunteer opportunities for community members to give their time to advance PROVAILs mission.
• With the VP Mission Advancement identify opportunities to continue engaging volunteers using the experience as a point of entry for those new to PROVAIL and a way to deepen relationships with those who are active in the PROVAIL community. Coordinate data integration for volunteer management and provide support for engagement pathway development.

Equity & Innovation

• Apply an equityfocused approach to CRM practices audience segmentation and donor experience strategies.
• Foster an inclusive work environment by respecting diverse perspectives and engaging in continuous learning around equity accessibility and belonging.
• Identify and challenge biases in workplace practices and contribute to the development of more equitable systems and processes.
• Collaborate with colleagues to implement strategies that advance a workplace culture grounded in mutual respect equity and belonging.

What youll bring:

• Minimum of 1 3 years experience using Salesforce Nonprofit Success Pack or similar CRM. Experience in a fundraising environment is highly preferred.
• Proficiency with office technology and information systems including Google Workspace and Monday.
• Demonstrated experience planning large events.
• An understanding of donor cultivation and solicitation is a plus.
• Lived or professional experience working with marginalized communities is a plus.
• Must be able to pass a criminal background check.

Required Skills & Abilities:

• Detail oriented problem solver with a customer service mindset.
• Ability to demonstrate the following competencies:
  • Strong written and verbal communication skills
  • Project management
  • Adaptability and flexibility
  • Creativity
  • Time management; balance priorities and meet deadlines
  • Basic computer skills
• Commitment to inclusive fundraising practices and accessibility.

PROVAILis committed to diversity & inclusion and continually working to build an organizational culture and climate in which every voice is valued staff has a sense of belonging and connection with one another and to the organization and staff feels empowered to do their best work. We specifically encourage people of color individuals who identify as LGBTQ and individuals with disabilities to apply for this position.

PROVAILis an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status sexual orientation gender identity or any other characteristic protected by law.

Required Experience:

Unclear Seniority