Director , Production Application Support and Change Planning
Director , Production Application Support and Change Planning
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Job Description
Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What Youll Be Doing
You will join CIBCs Digital Technology(DT) group as the Director Production Application Support and Change planning where you will be responsible to run production operations of multiple Tier 1 Digital applications eBanking CIBC/Simplii Online and Mobile Banking CIBC/Simplii Marketing Sites eDES and US Online and mobile Banking.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of onsite and remote work) will be discussed at the time of your interview.
How Youll Succeed
- Strategic and Proactive Leader: Direct and manage all aspects of production support for large complex mission critical applications. Anticipate and address productionrelated issues before they are emerging. Define educate and enforce proper processes guidelines and practices that will enable minimal impact to applications in production. Focus on continues improvement and application resiliency to minimize and avoid client impact.
- Relationship Management: Manage relationships with delivery areas business partners and vendors; interface and maintain communications lead incidents resolution monitor business escalation and technology change roadmap to provide ontime response and support. Proactively manage offshore vendor relationships for support resources to ensure effective utilization and resolution of incident round the clock.
- Strong Leadership: Be a bold and authentic leader who is passionate about developing and coaching to bring out the best in people. Direct motivate develop and manage performance of the management team and key staff who is focused on Application Support Incident and Problem management.
Who You Are
- You can demonstrate 10 years of experience. in Application Support Incident Management Problem management for Digital technology Cloud technology Integration Patterns and Security. You will be able to adapt to the fast paced environment. You have a strong operations and development background within a financial institution. You have experience managing and maintaining Enterprise Tier 1 Critical Applications which runs 24/7/365. You possess a teamoriented behavior that engages your team members for the knowledge and ability they bring to the table to determine corrective course of action determine root cause and correction
- Youre digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
- You are a bold and authentic leader. Youre passionate about developing and coaching to bring out the best in people. You have led diverse high performing teams.
- Youre driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision
- You act like an owner. You thrive when youre empowered to take the lead go above and beyond and deliver results.
- Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.
#LITA
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social pointsbased recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attributebased assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto81 Bay 19th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Application Production Support Business Requirements IT Maintenance IT Operations Support Operational Efficiency People Management Service Levels Technical Leadership Work CollaborativelyRequired Experience:
Director
Employment Type
Full-Time
