Guest Services- Fillmore New Orleans
Guest Services- Fillmore New Orleans
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
Who are we
Live Nation Entertainment is the worlds leading live entertainment and eCommerce company comprised of four market leaders: Ticketmaster Live Nation Concerts Front Line Management Group and Live Nation Network.
As the largest producer of live music concerts Live Nation Concerts operates over 45 venues across the United States. For additional information visit are you
Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done is the extent to which they will care not only for the guests but for each other.
Thats why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY is our way of staying wellorganized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.
The Role:
The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Job Functions:
Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls or in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution.
Adapt to customer needs ensuring that they are understood and appropriate action is taken to meet and exceed their expectations.
Refer unresolved customer grievances to designated departments for further investigation
Solicit sales of new or additional services or products.
Confer with customers by telephone or in person to provide information about products or services take or enter orders cancel accounts or obtain details of complaints.
Keep records of customer interactions or transaction recording details of inquiries complaints or comments as well as action taken.
Assist with handling guests questions throughout the concert
Partner with fellow team members at the end of show to close the venue this may include collecting recyclables from the lawn and/or reserved section picking up and properly storing event equipment such as barricade Etc.
Other tasks as assigned by the Operations Manager
Employment Type
Part-Time
