Mental Health Tech/Asst - FT/Days/Med Center

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Interacts with peers staff and visitors in a supportive and respectful manner. Encourages open communication to achieve mutual understanding. Communication to promote both work efforts and problem resolution is clear and professional.

• Collaborates with all members of the interprofessional care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner facilitating treatment goals for the patient.

• Demonstrates teamwork by responding positively to requests for assistance to obtain optimal department results. Collaborates to foster healthy relationships in the work environment. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution.

• Serves as a Preceptor for new hires to the department or ED float staff.

• Performs and assists with patient care activities of daily living (ADLs) such as elimination hygiene nutrition and progress activity under the direction of a registered nurse. Performs and records diagnostic measurements as determined by skills training and validation. Assists with group facilitation performs treatments and procedures in accordance with established policies.

• Responds to the phone and call light systems contacting nursing personnel as appropriate and follows through with meeting patient needs responding appropriately to patient behaviors. Assists with transporting of patients.

• Records care administered according to established procedures. Performs clerical duties including maintaining and accurately processing and updating unit and patient records e.g. transcription of physicians orders discharge disposition codes computer data entries kardexes medical records identifications labels patients valuable etc.

• Organizes the work flow problemsolves and manages multiple ongoing priorities with minimal supervision. Contributes towards improving department score for patient satisfaction on unitbased scorecard through peertopeer accountability.

• Performs treatments and procedures in accordance with established policies and procedures and reports observations and patient problems to the licensed nurse. Displays the ability to recognize physical and mental deviations in a patients condition and reports finding to the registered nurse.

• Contributes to identification of corrective action and improvement activities and contributes to meeting department and hospital targets for quality and safety.

• Assists with maintaining and cleaning of equipment and supplies. Ensures all patient care equipment has had QC performed as required and is in safe working order prior to use. Reports any malfunctions to management and regularly practices preventive maintenance procedures; calls for service if needed.

• Coordinates scheduling of appointments with the healthcare team and other departments to achieve costeffective and positive patient outcomes. Maintains and accurately processes records when applicable.

• Uses resources efficiently; does not waste supplies. Selfmotivated to independently manage time effectively and prioritize daily tasks conscientious of how time is used. Contributes towards department financial targets on unitbased scorecard through timely documentation of care minimizing incidental overtime optimizing efficiency and other areas according to department specifications.

• Contributes in the development of department schedules or other assigned department projects and shared governance activities.

• Assumes responsibility for growth and development by participating in inservices programs and continuing education. Participate in critical thinking scenarios.

• High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of postsecondary education etc.)

• Must have one of the following:
• If certified as a CNA or CMA then minimum two (2) years acute care hospital experience.
• If not certified then minimum three (3) years Nursing Assistant or Medical Assistant experience or two years of secretarial/office or college/vocational training.

• Three (3) years of experience as a Mental Health Technician in a psychiatric/substance abuse setting with specialized training and previous experience in crisis intervention and prevention in a hospital setting.

• BLS Basic Life Support (AHA) AND
• NVCRISIS Nonviolent Crisis Intervention (CPI) OR
• If certificate is not Crisis Prevention Institute (CPI) post date of hire) within 30 days

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles

• Demonstrates knowledge/skill in group facilitation

• Demonstrates solid knowledge of court processes for detaining patients

• Displays strong time management skills

• Demonstrates ability to access information both in the department and within the hospital system to support the department and interprofessional health care team as appropriate

• Demonstrates knowledge and appropriate use of hospital database

• Possesses basic computer knowledge. Operates multiple computer systems including electronic health records i.e. Epic and Microsoft Office (Word PowerPoint & Excel) to maintain patient information

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional No
• Other (department approved) No

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Since its founding in 1919 Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New YorkPresbyterian Hospital one of the nations leading centers for medical education and research. In 2020 U.S. News & World ReportnamedHouston Methodist Hospitalto its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical surgical and diagnostic techniques. With 952 operating beds 85 operating rooms and over 8000 employees Houston Methodist offers complete care for patients from around the world.

The same highquality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms full digital radiography suite low radiation dose 16slice CT scan ultrasound and a full onsite stat chemistry lab.