Full-time 1st Shift Coordinator I, Contact Center Operations Non Store Operations - Carrollton, TX (NOT REMOTE)
Full-time 1st Shift Coordinator I, Contact Center Operations Non Store Operations - Carrollton, TX (NOT REMOTE)
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Job Description
Position Summary...
What youll do...
We are currently searching for a Coordinator I Contact Center Operations to join our Health & Wellness facility in Carrollton TX. This position requires you to work onsite. Candidates will need to be available to work an 8hour shift between the hours of 8am and 5pm. This fulltime position will work up to 40 hours per work week and will be paid $18.40 per hour with a 3.2% annual bonus. Our facility is open Monday through Friday; weekend availability may be required.
Walmart Mail Order Pharmacy team focuses on delivering the highest level of care for our patients throughout the entire country every single day. Our Walmart Mail Order Pharmacy team operates in many ways like a traditional pharmacy just without meeting our customers facetoface. We believe our people at Walmart Mail Order make the difference and we are committed to developing and empowering our team to help our patients and associates live Mail Order Pharmacy plays an integral part in our mission to making health care more accessible convenient and affordable for the customers in the communities we serve.
Minimum Qualifications:
13 years of basic computer processing/data entry software
Strong customer service skills working in a Call Center
Experience in a Pharmacy environment (Preferred)
Job duties include:
Provides customer service by sharing accurate and timely information to customers as per simple FAQ based queries; using decision support tools to resolve issues; implementing appropriate resolution; providing information to customers; utilizing quality guidelines; and identifying and escalating high impact issues as necessary.
Complies with company policies procedures and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies data and resources; collaborating with managers coworkers customers and other business partners; identifying priorities deadlines and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change difficulties and feedback.
Benefits & Perks:
Beyond competitive pay you can receive incentive awards for your performance. Other great perks include 401(k) match stock purchase plan paid maternity and parental leave PTO multiple health plans and much more.
Equal Opportunity Employer Walmart Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates customers and the communities we serve live better when we really know them. That means understanding respecting and valuing diversity unique styles experiences identities ideas and opinions while being inclusive of all people.
Who We Are:
Join Walmart and your work could help over 275 million global customers live better every week. Yes we are the Fortune #1 company. But youll quickly find were a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the worlds most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and youll discover why we are a world leader in diversity and inclusion sustainability and community involvement. From day one youll be empowered and equipped to do the best work of your life.
For information about PTO see Better U is a Walmartpaid education benefit program for fulltime and parttime associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and shortform certificates. Tuition books and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility see . Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications. Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.Minimum Qualifications...
Preferred Qualifications...
Primary Location...
1025 W TRINITY MILLS CARROLLTON TXUnited States of America
Required Experience:
IC
Employment Type
Full-Time
