Full-time 2nd Shift Coordinator, Patient Care - Health And Wellness Non-Store Operations (Temporary Position)
Full-time 2nd Shift Coordinator, Patient Care - Health And Wellness Non-Store Operations (Temporary Position)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position Summary...
What youll do...
We are hiring for Fulltime temporary 2nd Shift Patient Care Coordinators in our Specialty Pharmacy department in Orlando Florida. An individual in this position will be expected to perform additional jobrelated responsibilities and duties as assigned and/or necessary.
Essential Functions
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Sets up pharmacy shipments by verifying patient information and prescription for delivery; verifying and inputting method of payment; using Walmart systems to process patient information and delivery carrier and method; and logging calls and customer information (for example name date of birth address method of payment notate call information how to ship order).
Provides customer service to pharmacy patients by responding to customer calls and emails; using Walmart systems training and manual to resolve customer and associate inquiries; maintaining confidentiality of patient health information; processing and submitting call requests (for example refills transfers payments new prescription requests pricing requests); identifying and resolving discrepancies for customers orders; and researching customers billing issues.
Complies with company policies procedures and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies data and resources; collaborating with managers coworkers customers and other business partners; identifying priorities deadlines and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change difficulties and feedback.
Competencies
An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.
Customer/Member Centered: Serve the Customer/Member Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right resources (people products tools) at the right time in order to resolve customer/member requests.
Judgment: Make Effective Choices Uses policies procedures and/or guides to make good choices. Uses data and facts in order to make daytoday decisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it.
Planning and Improvement: Plan for and Improve Work Accepts responsibility and meets expectations for own work. Identifies steps needed in order to carry out work as required.
Influence and Communicate: Share Information Listens to others and asks questions to learn about what is needed. Communicates the right information to associates and leaders when they need it. Communicates in a respectful and professional manner.
Execution and Results: Get Results Makes sure work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets deadlines. Takes action in order to solve problems so work can be completed in a timely manner.
Ethics and Compliance: Perform to Ethical Standards Follows company policies and procedures (for example the Ten Foot Rule). Shows integrity and ethical behavior in all work situations. Reports ethical and compliance issues promptly.
Adaptability: Adapt Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns from assignments and feedback.
Physical Activities
The following physical activities are necessary to perform one or more essential functions of this position.
Enters and locates information on computer.
Presents information to small or large groups and individuals.
Communicates effectively in person or by using telecommunications equipment.
Creates documents reports etc. using a writing instrument (such as a pencil or pen) or computer.
Visually verifies information often in small print.
Reads information often in small print.
Work Environment
Working in the following environment is necessary to perform one or more of the essential functions of this position.
Works varying shifts as required.
Minimum Qualifications:
High School Diploma or GED
One year experience in Customer Service
Preferred Qualifications
1 year experience using computers.
For information about PTO see Better U is a Walmartpaid education benefit program for fulltime and parttime associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and shortform certificates. Tuition books and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility see . Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications. Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.Minimum Qualifications...
Preferred Qualifications...
Primary Location...
2354 Commerce Park Dr Orlando FLUnited States of America
Required Experience:
IC
Employment Type
Full-Time
