Associate Disability Claims Examiner (Bilingual Preferred, Remote)
Associate Disability Claims Examiner (Bilingual Preferred, Remote)
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Job Description
Job Classification:
Operations Insurance OperationsAssociate Disability Claims Examiner:
Prudential is a company of smart ambitious professionals working together across a multitude of disciplines. Together we are building a better financial future for our customers and our communities around the globe. At Prudential we understand that a company is only as good as its people. This simple fact is central to all that we do.
The Team
You will be part of the LongTerm Disability (LTD) Claims team which is part of our Group Insurance Business. We have LongTerm Disability teams based out of NJ ME AZ as well as fully remote teams.
The Role
The LTD Disability Claims Examiner is responsible for providing excellent customer service while managing an assigned block of around 95 to 100 LongTerm Disability claims. You will be expected to utilize judgment and assess risk as you work with various business partners to render claim decisions. As a claim manager you will partner with medical and vocational resources to evaluate disability and support return to work goals. Additional responsibilities include:
Demonstrate excellent customer service skills through communication via telephone email and text with employees employers attorneys and others.
Document claim information in a clear and concise manner.
Understand and apply policy plan provisions
Review medical records and utilize appropriate clinical resource(s).
Complete financial calculations as needed with appropriate resource referrals.
A detailoriented focus and exceptional time management skills
A commitment to support a work environment that fosters Diversity and Inclusion
Proficiency with PCbased programs such as Excel and Word
Ability to adapt problem solve quickly and communicate effective solutions
Continuous improvement mindset coupled with a knack for managing initiatives simultaneously
What Youll Need to Succeed:
Ability to manage multiple and changing priorities
Excellent organizational and time management skills with ability to multitask and prioritize deadlines
Strong written and oral communication skills demonstrated in previous work experience
Proven skills in positive and effective interaction with challenging customers
Experience in effectively meeting/exceeding individual professional expectations and team goals.
Demonstrated analytical and math skills
Ability to exercise sound judgment
High level of flexibility to adapt to the needs of the organizations
Strong critical thinking skills and risk management
Itd Be a Plus If You Have:
o PC skills preferred (i.e. Windows based environment)
o College degree and prior claim experience preferred
This position will work virtually therefore new hires must be able to provide the following:
High speed internet service must be available in your area. You must be willing to troubleshoot any issues or outages with your home internet service contacting your service provider as necessary. The internet service cannot be wireless and the internet speed requirement is: 3.0 mg downstream and 768k upstream.
Must have the capability to handle calls with a cell phone (would need to have unlimited data and minutes) or a landline. You will be logging into Avaya therefore your personal phone number will not be identified to customers.
Quiet area in your home with minimal distractions and noise free.
What we offer you:
Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $43600.00 to $64800.00. Specific pricing for the role may vary within the above range based on many factors including geographic location candidate experience and skills.Market competitive base salaries with a yearly bonus potential at every level.
Medical dental vision life insurance disability insurance Paid Time Off (PTO) and leave of absences such as parental and military leave.
401(k) plan with company match (up to 4%).
Companyfunded pension plan.
Wellness Programs including up to $1600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting housing senior care finances pets legal matters education emotional and mental health and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period) after one year of service.
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program whereby an award if any depends on various factors including without limitation individual and organizational performance. To find out more about our Total Rewards package visit Work Life Balance Prudential Careers. Some of the above benefits may not apply to parttime employees scheduled to work less than 20 hours per week.
Prudential Financial Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin ancestry sex sexual orientation gender identity national origin genetics disability marital status age veteran status domestic partner status medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process please email .
If you are experiencing a technical issue with your application or an assessment please email to request assistance.
Required Experience:
IC
Employment Type
Full-Time
