Guest Services - Summer Sales Agent & Gate Monitor

Pay Range: $20.00$22.00/hr

Actual pay may be adjusted based on experience

Status: FullTime Seasonal (nonexempt)

The Guest Services team at Arapahoe Basin is committed to providing excellent customer service ensuring every guest we interact with has a day worth repeating. As a Guest Services Sales Agent at Arapahoe Basin you will participate in all point of sale and guest related operations within the Guest Services Building Ticket and Season Pass Offices and the Activity Checkin area.

As a Guest Services Gate Monitor at Arapahoe Basin you will check lift tickets and passes for valid access at the Black Mountain Express. This role is the face of Arapahoe Basin and will handle all types of guest concerns in a friendly and efficient manner. If you have great customer service skills and love interacting with a wide variety of people this is the job for you. Apply now and come work with an incredible team of people in one of the most beautiful places on earth!

Benefits and Perks for this position include:

• Health Dental Vision and Life Insurance for fulltime employees beginning on the 1st of the month following the date of hire
• Unlimited access to scenic chair lift rides hiking/mountain biking trials disc golf and more!
• 401(k) for eligible employees
• Paid timeoff for all fulltime employees
• Much more! Check out all of our perks and benefits here!

Essential Responsibilities:

• Provides excellent customer service to all ABasin guests to provide a day worth repeating
• Promote the Arapahoe Basin Vibe
• Maintain knowledge of ABasin facts summer terrain status events and all products available for sale to effectively answer guest questions
• Answer phones emails and information requests
• Uses the point of sale (POS) system to sell various ABasin products such as lift tickets season passes Aerial Adventure Park Via Ferrata events and more
• Helps manage storage tracking and distribution of lost & found items.
• Handle cash credit card and check transactions accurately and securely
• Perform endofday closing procedures including balancing the pointofsale system and reconciling the cash drawer
• Maintain a clean organized and professional workstation
• Stock and replenish office supplies as needed
• Help maintain all office equipment
• Staff and facilities activity check in at Arapahoe Sports West
• Sell retail merchandise to guests
• Maintain cleanliness and organization in the areas surrounding entry gates
• Communicate information with guests coworkers ski patrol and other ski area personnel throughout the day
• Assist Lift Operations by updating and maintaining the message board with current information
• Maintain a safe and orderly work area including proper storage of tools
• Keep locker room areas clean and organized
• Support emergency evacuation of chairlift if necessary
• Other duties as assigned

Education Requirements:

High school diploma or equivalent

Experience Required:

Exceptional organization skills

Attention to detail

Ability to multitask

Excellent communications skills

Previous guest service and cash handling experience preferred.

Basic Computer skills with experience using Windows Microsoft Office etc.

Ski or Snowboard at an intermediate level or higher negotiable.

Strong interpersonal and customer service skills

Physical Requirements:

Must be able to sit or stand for long periods of time

Must have the dexterity and the ability to use both hands.

Ability to withstand highaltitude conditions at all times.

Can work outside while standing in a high alpine wintery environment for up to 8 hours

Bend twist kneel pull push and lift approximately 25lbs

Other Requirements:

Must be available on weekends and holidays.

Work Environment:

You will work approximately 50% of the time indoors and 50% outdoors in a cold snowy/rainy/sunny high alpine environment. You will work with guests frequently on a daily basis.