Marketing Manager - Customer & Community
Marketing Manager - Customer & Community
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$ 102000 - 142000
1 Vacancy
Job Description
Obsidian Security was founded in 2017 to solve the unaddressed blindspot of SaaS Security. SaaS applications provide the tools employees need to succeed and hold the business most critical information. If those tools become unavailable or that data is jeopardized there is a detrimental impact on the organization.
Obsidian proudly offers the industrys most comprehensive and powerful SaaS defense solution. We are committed to solving the challenge of SaaS Security for our customers as efficiently and effectively as possible.
Were a passionate team optimizing for impact by solving some of the biggest challenges in cybersecurity today. We listen closely to our customers iterate quickly and (over) deliver to delight them. Working at Obsidian means contributing to an industryleading cybersecurity product in an environment where customer satisfaction privacy and data ethics are paramount.
Obsidian Security is looking for a Marketing Manager to own our Customer and Community engagement on social media. Were looking for a strategic creative and datadriven social media professional who can craft compelling narratives grow brand awareness and deepen engagement across our social channels. The ideal candidate thrives in a fastpaced environment has a pulse on the latest trends in social storytelling and brings a sharp editorial eye and a collaborative mindset.
Responsibilities
- Actively participate in key industry spaces Reddit LinkedIn security Slack groups Discord and inperson events to listen engage when appropriate and bring back actionable market and messaging insights.
- Build and execute programs to generate customer reviews on key platforms (e.g. G2 Gartner Peer Insights TrustRadius). Set and hit monthly review targets ensuring quality and authenticity in whats published.
- Identify and engage with relevant YouTubers podcasters and industry voices. Run structured outreach and collaboration programs that are repeatable and scalable.
- Launch and manage Obsidians owned community presence in the right channels (e.g. private Slack or Discord). Define engagement strategies seed early discussion and scale membership with a clear value proposition.
- Develop lightweight feedback loops with customers and community members to collect ongoing insights on product perception pain points and positioning and synthesize these for internal teams.
- Run programs to cocreate communitydriven content including AMAs interviews customer spotlights and usergenerated posts to increase trust and organic engagement.
Requirements
- Deep familiarity with cybersecurity You have a passion for the industry and feel at ease discussing cybersecurity topics for extended periods of time staying up to date with the latest trends threats and innovations.
- Know how online communities and influencers shape buyer behavior. 4 years in community customer marketing or advocacy roles ideally in B2B tech or cybersecurity.
- Strong communication skills both in writing and in person with the ability to represent the brand authentically.
- Comfortable being externally visible and engaging with technical audiences.
- Experience managing influencer programs or working with creators (bonus: YouTube or podcast partnerships).
- Track record of building or growing engaged communities in relevant channels.
- Strategic mindset and data driven you know how to connect daytoday interactions to broader brand and revenue goals.
Pay Transparancy
Please note that the base pay range is a guideline and for candidates who receive an offer the base pay will vary based on factors such as work location as well as the knowledge skills and experience of the candidate. In addition to a competitive base salary this position is eligible for equity awards and may be eligible for incentive compensation based on factors such as experience skills and location.
At Obsidian we are proud to be an equalopportunity employer. We value diversity and hire for talent passion and compassion. In compliance with federal law all persons hired will be required to submit satisfactory proof of identity and legal authorization. If you have a need that requires accommodation please contact
Information collected and processed as part of any job applications you choose to submit is subject to Obsidians Applicant Privacy Policy.
Base Salary Range
$102000 $142000 USD
Employee Benefits:
Our competitive benefits packages are designed to support our employees wellbeing both at work and at home. Our US based employees enjoy:
- Competitive compensation with equity and 401k
- Comprehensive healthcare with dental and vision coverage
- Flexible paid time off and paid holiday time off
- 12 weeks of new parent or family leave
- Personal and professional development resources
For more details on our US benefits or for information on our international benefits please see here.
Required Experience:
Manager
Employment Type
Full Time
