Front Desk Agent- J1 Intern/Trainee
Front Desk Agent- J1 Intern/Trainee
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location
Shoreham Hotel
Nestled in the Woodley Park neighborhood of Washington DC the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents dignitaries political events and inaugural balls.
Associates can enjoy and be rewarded by several career development opportunities and the environment to grow ones career into various areas of the hotel including leadership roles. The Omni Shoreham Hotel associates consistently rank their place of employment as one of the Best Places to Work by the Washington Business Journal and scored the hotel with the highest ever results on the Associate Engagement Survey in 2012.
Associates at the Omni Shoreham Hotel are proud of being a true part of an extended family and many have spent their entire careers within the hotel some with over 4 decades of service! We celebrate these milestones and as well as many other successes on a monthly basis during our all associate rallies Hibiscus Huddles in honor of our company logo.
Job Description
Front Desk Agents are responsible for providing a fivestar welcome and departure experience to each guest as well as serving as ambassadors throughout the guests stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome providing information about the hotel and local area and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon checkout resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge BellDoor and Ideal Services teams.
Responsibilities
- Process guest checkins and checkouts according to Omnis Moments of Service and Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences (room type payment etc.)
- Block rooms in the computer and follow through on designated requirements
- Preregister designated guests and prepare key packets
- Communicate pertinent guest information to designated departments/personnel (i.e. special requests amenity delivery)
- Maintain confidentiality of all guests and hotel information
- Employ attention to detail in order to ensure security of guest room access.
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios routing of charges and adjustments
- Maintain guest history files on all guests
- Accommodate room changes expediently
- Document all guest requests complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Issue safe deposit boxes to guests and ensure security of key
- Monitor send and distribute guest faxes
- Generate print and distribute daily and weekly reports
- Resolve discrepancies on the room status report with Housekeeping
- Maintain complete knowledge at all times of all hotel features/services hours of operation room types numbers layout decor appointments and locations room rates special packages and promotions.
Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests management and coworkers both in person and by telephone
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with coworkers both within and outside of your department
- Ability to compute accurate mathematical calculations
- Ability to think clearly quickly and make concise decisions
- Ability to prioritize organize and follow up
- Ability to work well under pressure dealing with many arrivals and departures within a short period of time
- Previous customer service experience
- Previous hotel front desk experience is strongly preferred
- Must be able to work overnight shifts weekends and holidays
- Previous cashiering experience is preferred
- Previous guest relations training is preferred
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. We will consider qualified applicants with criminal histories in a manner consistent with the CA Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to
Required Experience:
Intern
Employment Type
Unclear
