Patient Service Representative - Nansemond Suffolk Family Practice
Patient Service Representative - Nansemond Suffolk Family Practice
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Job Description
Thank you for considering a career at Bon Secours!
Scheduled Weekly Hours:
40Work Shift:
Days (United States of America)Patient Service Representative Nansemond Suffolk Family Practice
Provides receptionist and clerical functions to front office. Participates as a team member by performing additional assignments not directly related to the job description when workload requires and as requested by supervisor. Must be capable of caring for all age groups. Participates as a team member by performing additional assignments as requested.
Job Requirements
High School Graduate.
Outstanding customer service skills.
Patient Access Center candidates should have minimum 6 months prior experience in phone center setting.
Must demonstrate excellent telephone etiquette and excellent communication and interpersonal skills.
Must be able to work under considerable stress using tact and diplomacy. Must demonstrate the ability to work independently and problem solve. Demonstrates organizational skills. Maintains a working knowledge of general office equipment.
I. Essential Job Functions
OFFICE
Registering of patients.
Collection of copayments.
Patient reminder calls to include verification of appointment required referrals and precertifications.
Coordination of physician orders upon completion of patient office appointment (scheduling appointments and testing or transferring patient to appropriate staff to complete orders given).
Additional duties as assigned by management.
PATIENT ACCESS CENTER
Managing large volumes of inbound calls in a timely manner.
Completes initial registration of new patients and updates any changes of patients information into computer database.
Documentation of phone calls as appropriate.
Additional duties as assigned by management.
Bon Secours is an equal opportunity employer.
Many of our opportunities reward* your hard work with:
- Comprehensive affordable medical dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
- And much more
*Benefits offerings vary according to employment status.
Department:
Nansemond Suffolk Family PractIt is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 601.4(a) 60300.5(a) and 60741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
