Lead Guest Services Associate

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits valuable resources ongoing mentorshipand leadership programs for all types of jobs and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Familyfocused benefits
• Wellness incentives
• Ongoing mentorship development and leadership programs
• And more

JOB DESCRIPTION:

• Greets and acknowledges all patients guests and employees entering facilities with a smile and appropriate salutation (good morning good afternoon good evening).
• Provides wayfinding information to all guests including specifics directions to each department within the facility.
• Communicates services and capabilities of each facility.
• Responds to incoming calls for directions and related information promptly effectively courteously. Provides coverage as needed for the front desk and lobby.
• Maintains rearranges orders and waters flowers for lobbies and other designated areas.
• Monitors the magazines and lending library.
• Disburses refunds for the vending machines. Issues tokens and valet parking passes when necessary.
• Maintains lost and found.
• Provides paging in emergency situations.
• Keeps the entrance motor lobby and driveway area of each facility free of trash and debris. Also responsible for maintaining GSA locker/storage room.
• Directs patients and guests with complaints to the Bell Captain or Guest Services Manager when appropriate.
• Assists patients and guests entering or exiting the facility with car doors and assists with luggage.
• Assists patients with specific needs (bathrooms wheelchairs visually challenged).
• Arranges patient transportation as needed; contacts transportation companies airport shuttles cabs Senior Care Homes Wesley Woods etc. Locates lost patients children and family members.
• Serves as liaison between patient relations physicians and Social Services and Financial Counselors.
• Functions as lead by assisting in directing the daily work flow of the Guest Services Associates and Transporters; monitoring activities assisting in departmental training and orientation.
• Functions as go to person in the absence of the supervisor or manager.

MINIMUM QUALIFICATIONS:

• A high school diploma or equivalent preferred.
• One year experience in customer service related position.

JOIN OUR TEAM TODAY! Emory Healthcare (EHC) part of Emory University (EUV) is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet designated ambulatory practice. We are made up of 11 hospitals4 Magnet designated the Emory Clinic and more than 425 provider locations. The Emory Healthcare Network established in 2011 is the largest clinically integrated network in Georgia with more than 3450 physicians concentrating in 70 different subspecialties.

Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.