Senior Program Manager, Row Last Mile Product
Senior Program Manager, Row Last Mile Product
Posted on :
06-05-2025
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1 Vacancy
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Job Description
Senior Program ManagerRoW NL
Amazon is looking for a motivated individual for the profile of Senior Program Manager for RoW Ops Product team.
In this role you will:
Define design launch and manage new products for network loss reduction in RoW marketplaces ( MENA LatAM and APAC)
Gather requirements and conceptualize a program solution to solve a business problem.
Work with key stake holders across various functions and geos to define and launch a product/program.
Manage technical integration with amazon systems across retail merchant transportation operations and finance technologies and setup endtoend operational financial taxation performance measurement and customer satisfaction related processes.
Launch and expand the product/program as per Amazons requirements while being responsible for all customer seller and operator satisfaction performance compliance accounting and financial related metrics.
Use customer and market feedback competitive analysis and business metrics to make informed decisions
Exhibit product expertise that connects understands and leverages companywide assets and capabilities
Evaluate launch outcomes and reintegrate learning into the organization and product plan
This role calls for an individual who can own all aspects of operations controllable network losses while raising bar on customer experience shipper experience and operator experience; manage performance and measure determine and drive any initiatives necessary to improve it. This position offers a broad exposure to various operations business financial and technical teams within Amazon.
The successful candidate will be a person who enjoys and excels at dealing with ambiguity and design and define products/programs with little information. He / She will have excellent written and verbal communication skills the ability to create and sustain urgency and a proven ability to lead large crossfunctional projects including communication across all levels and teams in the organization: senior leaders technical teams finance fulfillment and business leaders.
Key job responsibilities
Design build and improve tools for product and process design
Provide leadership in operational excellence product development and phase gate systems
Provide technical leadership for largescale Tech solutions in India country
Work with complex MHE automation and process design based on Lean Manufacturing
Coordinate design efforts between internal teams to develop optimal solutions for the network considering geo nuances
Ensure critical path timelines are met resource needs are understood and project prioritization is visible to Sr. leadership
Manage multiple projects and tasks simultaneously and influence negotiate and communicate with internal business partners
Facilitate process improvement initiatives among site operations engineering and corporate systems groups
Work closely with operations product teams and engineering teams to root cause and solve complex problems related to increasing capability and reliability of our delivery systems
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazon is looking for a motivated individual for the profile of Senior Program Manager for RoW Ops Product team.
In this role you will:
Define design launch and manage new products for network loss reduction in RoW marketplaces ( MENA LatAM and APAC)
Gather requirements and conceptualize a program solution to solve a business problem.
Work with key stake holders across various functions and geos to define and launch a product/program.
Manage technical integration with amazon systems across retail merchant transportation operations and finance technologies and setup endtoend operational financial taxation performance measurement and customer satisfaction related processes.
Launch and expand the product/program as per Amazons requirements while being responsible for all customer seller and operator satisfaction performance compliance accounting and financial related metrics.
Use customer and market feedback competitive analysis and business metrics to make informed decisions
Exhibit product expertise that connects understands and leverages companywide assets and capabilities
Evaluate launch outcomes and reintegrate learning into the organization and product plan
This role calls for an individual who can own all aspects of operations controllable network losses while raising bar on customer experience shipper experience and operator experience; manage performance and measure determine and drive any initiatives necessary to improve it. This position offers a broad exposure to various operations business financial and technical teams within Amazon.
The successful candidate will be a person who enjoys and excels at dealing with ambiguity and design and define products/programs with little information. He / She will have excellent written and verbal communication skills the ability to create and sustain urgency and a proven ability to lead large crossfunctional projects including communication across all levels and teams in the organization: senior leaders technical teams finance fulfillment and business leaders.
Key job responsibilities
Design build and improve tools for product and process design
Provide leadership in operational excellence product development and phase gate systems
Provide technical leadership for largescale Tech solutions in India country
Work with complex MHE automation and process design based on Lean Manufacturing
Coordinate design efforts between internal teams to develop optimal solutions for the network considering geo nuances
Ensure critical path timelines are met resource needs are understood and project prioritization is visible to Sr. leadership
Manage multiple projects and tasks simultaneously and influence negotiate and communicate with internal business partners
Facilitate process improvement initiatives among site operations engineering and corporate systems groups
Work closely with operations product teams and engineering teams to root cause and solve complex problems related to increasing capability and reliability of our delivery systems
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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