Senior Tenant Liaison Coordinator (12 Month Fixed Term Contract)
Senior Tenant Liaison Coordinator (12 Month Fixed Term Contract)
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£ 40096 - 42206
1 Vacancy
Job Description
Full Time 37 Hours per week Fixed Term Contract12 Months
This role is based at home with visits to tenants homes when required
Are you passionate about delivering exceptional customer service and ensuring smooth operations in asset management We are seeking a dedicated individual to join our team as a Senior Tenant Liaison Coordinator. In this role you will assist Managers Surveyors and contractors in providing topnotch asset management services to residents.
About the Role
Your responsibilities will include overseeing daytoday repairs planned cyclical and project works while serving as the main point of contact for our customers. Additionally you will manage the daily activities of the Tenant Liaison Coordinator ensuring seamless communication and efficient service delivery.
Key Responsibilities:
- Ensure 100% compliance with annual gas and 5year electrical testing programmes managing access and legal processes.
- Provide regular updates on gas and electric compliance to key stakeholders.
- Lead meetings with contractors on nonaccess cases for servicing checks.
- Liaise with residents to ensure smooth execution of major works.
- Maintain audit compliance on Health and Safety risks.
- Address customer feedback and manage complaints efficiently.
- Conduct tenant visits to assist with complaints and consultations.
- Manage asset data to support service performance.
- Lead and guide the Tenant Liaison Coordinator to ensure highquality service and tenant satisfaction.
What Were Looking For:
- Proven experience in delivering housing services and excellent customer service.
- Strong report and letter writing skills.
- Proficiency in Microsoft Office.
- Ability to build effective partnerships with colleagues and stakeholders.
- Clear communication skills both verbal and written.
- Selfmotivation and the ability to work independently and as part of a team.
- Strong organisational skills to manage workload and meet performance targets.
- Patience and tact in resolving complaints.
- Calm and approachable demeanour under pressure.
- Ability to handle confidential and sensitive information.
- Hold a full current UK driving licence and provide a suitably insured vehicle for use in connection with the duties of the role.
- DBS Check required.
Join us and make a difference in our community by enhancing the living experience of our residents!
Please see attached job description for full details of the role.
We reserve the right to close this advert early if sufficient interest is received. Therefore if you are interested in the role we encourage you to apply without delay!
No agencies please.
INDHIGH
The Company
A commercial business with a social heart our vision is to create opportunities that change lives through our drive expertise resources and passion.
Our dynamic approach has made us one of the regions leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough and the surrounding area were committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change and well continue to grow our business in todays fastpaced operating environment.
Theres more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment wellbeing and familyfriendly services to the heart of our communities with a rapidly expanding digital support offer too.
You can find out more about us and the services we offer our residents on the CKH website.
Putting People First
CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds.
At CKH everything we do is about the people who live in our homes and access our services. So we know we need the best people to deliver the outstanding services and support our communities deserve. No matter where your career with us takes you youll be part of a team that makes a difference and creates opportunities that change lives.
As well as working to create sustainable prosperous communities were also keen to build a workplace community where you can feel supported by colleagues and enjoy your time at work. With a broad range of backgrounds and experience our team is united by our shared values: action commitment excellence integrity and teamwork. If that sounds like you wed love to hear from you.
Benefits
We know we need to provide a great working environment to attract the best people. Our offer includes:
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A great pension scheme: we will double your contribution up to a maximum of 10% and include Life Cover
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Generous holiday entitlement; 25 days plus bank holidays increasing with time
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Flexible family friendly and carers policies that allow a range of paid and unpaid leave
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CKH Rewards benefits platform including cashback on purchases instant vouchers and reloadable gift cards
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Westfield Health giving access to a range of benefits such as 24 hour DoctorLine Employee Assistance Programme money back for glasses and dental treatment (after probation)
Documents
Required Experience:
Senior IC
Employment Type
Temp
