Field Technical Specialist
Field Technical Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the worlds most admired brands Toyota is growing and leading the future of mobility through innovative highquality solutions designed to enhance lives and delight those we serve. Were looking for talented team members who want to Dream. Do. Grow. with us.
To save time applying Toyota does not offer sponsorship of job applicants for employmentbased visas or any other work authorization for this position at this time.
Who were looking for
Toyotas Cincinnati Region is looking for a highly motivated and qualified Field Technical Specialist (FTS).
Some primary job responsibilities include providing direct indealership technical support for Toyota vehicle repairs creating Field Technical Reports to improve vehicle quality and consulting Dealers on technical training for their staff. Field Technical Specialists are also part of a District team that supports local initiatives throughout the year.
Reporting to the Regional Technical Service Training Manager the person in this role will support Cincinnatis Regional Offices objective of directly contributing to the longterm customer satisfaction future product sales department goals and overall company and dealer profitability.
What youll be doing
- Maximize customer retention and loyalty by ensuring Dealer execution of the Fix It Right the First Time Protocol on customer vehicles
- Promoting customer retention/satisfaction by providing direct handson support/assistance to dealers/technicians for diagnosing and resolving customer technical concerns as well as direct customer interaction
- Provide Field Technical Reports to Product Quality Service Support (PQSS) for future product improvements
- Provide direct assistance to District Parts and Service Managers on technical warranty issues to ensure proper warranty repairs and claim processing
- Consult Dealers on their technical training activity to ensure that an adequate number of certified technicians
- Support technician skills development through active management of Skill Level Guidelines
- Provide TMNA Legal Department and Regional support for the National Center for Dispute Settlement administrators through technical support including inspections and investigations
- Reporting any concerns in a timely and accurate manner to the Field Technical Training Manager for future product improvements
What you bring
- Associates degree (or higher) in automotive technology automotive vocational education or relative degree program or extensive related work experience
- Experience in collision and accident reconstruction analysis
- All eight (8) certifications (A1A8) plus L1 preferred
- Ability to travel up to 80%
- Proficiency in Microsoft Office programs (Word Excel PowerPoint and Outlook)
- This position requires driving. A motor vehicle record that meets company standards is required for this position
Added bonus if you have
- ASE L1 Certification
- Relevant work experience with dealership functions and dealership Fixed Operations
- Relevant or related Electrified Powertrain experience including but not limited to Hybrid and BEV vehicles
What well bring
During your interview process our team can fill you in on all the details of our industryleading benefits and career development opportunities. A few highlights include:
- A work environment built on teamwork flexibility and respect
- Professional growth and development programs to help advance your career as well as tuition reimbursement
- Team Member Vehicle Purchase Discount
- Toyota Team Member Lease Vehicle Program (if applicable)
- Comprehensive health care and wellness plans for your entire family
- Flexible work options based on business needs
- Toyota 401(k) Savings Plan featuring a company match as well as an annual retirement contribution from Toyota regardless of whether you contribute
- Paid holidays and paid time off
- Referral services related to prenatal services adoption childcare schools and more
- TaxAdvantaged Accounts (Health Savings Account Health Care FSA Dependent Care FSA)
Belonging at Toyota
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members efforts to dream do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race ethnicity national origin sex sexual orientation gender identity or expression age disability religion military or veteran status or any other characteristics protected by law.
Have a question need assistance with your application or do you require any special accommodations Please send an email toRequired Experience:
Unclear Seniority
Employment Type
Full-Time
