Student, Conferencing Analyst (Fall 2024 - Summer 2025)

Our student and new graduate programs offer a chance to explore Sun Life from the inside. Youll make a difference in the lives of our customers and communities while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Job Description:

This role will work directly with the Tier 1 Operations team within the Web Conferencing Services (WCS) team. Tier 1 provides technical support to all Sun Life users in relation to all Conferencing needs which will include Web Conferencing and Physical conferencing spaces. Tier 1 also is the direct intake group to provide configuration and setup of all user profiles and accounts relating to all communication devices. This role requires excellent customer service ability to work fully independent and have the aptitude to learn and become adept at several different programming applications. This role will also assist in several key Conferencing projects directly supporting the Engineering team.

Length of Term: 812 months (September 2025 April/August 2026)

What will you do

• Design develop and test conferencing solutions

• Assist with the planning scheduling and implementation of conferencing systems and features pertaining to conferencing in distributed environments

• Provide consultation to teams responsible for installation and maintenance of conferencing networks and computer hardware attached to these networks

• Collect data for performance and testing metrics

• Lead projects from start to finish

• Review business requirements and provide comments on accuracy and completeness

• Contribute to the identification and assessment of risks and exposures

• Attend design reviews and understands application and system designs at a basic level

• Develop and maintain test plans (including identifying test situations/scenarios) for less complex functions

• Maybe responsible for conducting a test plan review and acquiring test plan signoff

• Design and create test case documentation including test situations data setup execution steps and expected results

• Interact with business analysts/developers and other project team members while developing expected results and verifying results

• Log all defects in Quality Center and manage defects until they are closed approved or deferred

What do you need to succeed

• This opportunity is available to students with a December 2025 or later graduation date

• Programming Experience is an asset being able to build/maintain inhouse developed programs as we move away from spreadsheets

• Identify major testing activities and specific deliverables associated with testing

• Knowledge of computers and patching

• Web Conferencing platform experience such as Zoom MS Teams Poly Crestron Cisco Adobe

• Audio Visual knowledge is a plus

• Degree or diploma in Computer Science

• Exposure in IT Support Roles

What is in it for you

• At Sun Life you will be joining a purpose driven organization focused on helping Canadians achieve lifetime financial security and live healthier lives.

• As a student youll make a real impact by contributing to meaningful work gaining valuable experience and actively working towards your teams goals.

• Youll join our unique student culture designed to help you grow both personally and professionally beyond your role.

• We offer professional development workshops student awards socials and many more exciting opportunities.

• We are honored to be recognized as Canadas Best Employers for Recent Graduates and Canadas Best Workplaces by Great Place to Work in 2025.

• Your student journey is just the beginning and were proud to help many who choose Sun Life to transition into permanent roles after graduation.

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans payment under which is discretionary and subject to individual and company performance

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may email a request to .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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