Customer Care Representative
Customer Care Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Take a step forward and let Edenred surprise you.
Every day we deliver innovative solutions to improve the life of millions of people connecting employees companies and merchants all around the world.
We know there are hundred ways for you to grow. With us you will expand your skills in a multicultural challenging and dynamic environment.
Dare to join Edenred and get ready to thrive in a globalcompany that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are and you contribute. Indeed the Edenred Group recognizes recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression disability origin religious belief and sexual orientation or any other criteria.
Job Responsibilities
Become knowledgeable of all CSI accounts payable options and processes
Manage and provide all necessary customer services including but not limited to product delivery supplier enablement supplier support and ongoing account support
Accurately answer customer account related inquires often requiring indepth troubleshooting diagnosis or engagement of other departments
Educate customer on best practices and processes regarding accounts payable processing
Confidently lead customers through conference calls and training
Proactively manage vendor enablement campaigns and databases
Provide necessary reporting to customers timely
Become APSC (Accounts Payable Solutions Consultant) certified within first year of employment
Actively participate as a CSI team member by offering ideas and input to support and enhance current CSI products processes and programs and work collaboratively to ensure customer success
Perform all duties within assigned timeline and effectively communicate progress of assigned tasks.
Take ownership of other special projects and assignments to support the business as needed
Bring energy and a positive attitude to a ensure positive customer experience
Experience & Qualifications
Experience:
A minimum of 1 2 yearspreviouscustomer service experience
Strong communication skills
Adaptive to frequent process changes
General skillset to perform/navigate on Microsoft OS; minimum of 60 WPM
Experience with Excel (Intermediate or Advanced) andSalesForcedesired but not required
Financial technology FinTech backgrounds are a huge bonus; Credit card processing or credit card services background also helpful
Experience in banking media and/or hospitality a plus
Education:
Bachelors degree ideally in business communications finance or related fields
Allapplicants must successfully complete a background and drug test
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
- Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing sitting reaching manual dexterity to operate office machines stooping bending to handle files and supplies and mobility to complete errands or deliveries
- May work at computer monitors for prolonged periods with danger of eye strain and muscle pain
EEO Statement:
The employment policy of Edenred is to provide meritbased equal opportunity to all persons. No employee or applicant for employment will be discriminated against because of membership in any Federal State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities. To request reasonable accommodation in the application process contact
Apply now and Vibe with Us!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
