Senior Associate, Regulatory Complaints Team
Senior Associate, Regulatory Complaints Team
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Job Description
Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing
As a member of CIBCs team the Consultant Business Controls is responsible for working to effectively assess risk related to client accounts providing risk management investigation and corrective action services that support multisegment line management as it pertains to regulatory requirements. The role applies advanced understanding of inherently highrisk process for all segments utilizing strong problem solving skills to investigate analyze and provide informed recommendations on compliance issues quality operational controls risk assessment and control activities. The Consultant Business Controls uses independent judgement to determine methods and approaches to work liaising with internal and external sources to obtain provide verify and discuss information and best practices. Acting as a resource integrator for their area the role independently documents findings of research analysis and calculations developing models detailed plans reports findings and conclusions for use in the decision making process.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of onsite and remote work) will be discussed at the time of your interview.
How youll succeed
Relationship Management Support the relationship management activities for the assigned Line of Business in partnership with the Sr. Consultant and Director Governance and Controls. Partner and interact with peer and one up levels within the Line of Business and 2nd and 3rd Lines of Defense.
Risk Assessment Identify risk and control issues and participate in risk assessment activities and discussions. Perform detailed risk assessments and root cause analyses on control gaps and operational losses. Compile synthesize and summarize results of risk assessments. Map business control processes; identify potential failure modes and control gaps.
Project Management Participate in business governance and regulatory projects to identify risk and control issues. Consult on new initiatives from a risk and controls perspective. Develop high level requirements for control processes and gaps within projects and new initiatives. Analyze and/or develop changes to control processes or procedures. Support all activities for the execution of the Control Framework requirements. Support development of remediation action plans.
Who you are
Youre passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
You can demonstrate experience in card and personal banking products line of business. You understand key processes including account opening key product delivery processes and back office settlement/fulfillment processes. You have extensive knowledge of risk management principles practices policies and procedures.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You give meaning to data. You enjoy investigating complex problems and making sense of information. Youre confident in your ability to communicate detailed information in an impactful way.
Its an asset if youre fluent in French
You understand that success is in the details. You notice things that others dont. Your critical thinking skills help to inform your decision making.
Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social pointsbased recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attributebased assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto81 Bay 24th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Business Controlling Client Service Compliance Monitoring Group Problem Solving Project Management Regulatory Requirements Risk Management Assessment Work CollaborativelyRequired Experience:
Senior IC
Employment Type
Full-Time
