Switchboard Operator
Switchboard Operator
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$ 17 - 22
1 Vacancy
Job Description
Location:
Worker Type:
PRNWork Shift:
Night Shift (United States of America)Pay Range:
The pay range for this position is listed below. Actual pay rate dependent upon experience.
$17.25 $22.00Position Highlights
Monday Friday 3:30pm12:00am & 4:00pm1:00am; PRN ( as Needed)
Additional Night Pay!
You Belong at Avera
Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.
A Brief Overview
Responsible for processing inbound and outbound calls directing the general public making overhead announcements monitoring video surveillance monitoring critical alarms and processing emergency medical codes.
What you will do
- Handle large amounts of inbound and outbound calls in a timely manner.
- Identify customer needs clarify information research and provide solutions and/or alternatives.
- Follow communication scripts for various call scenarios alarms and emergency codes.
- Skillfully change from one task to another without loss of efficiency or composure.
- Actively participate in efforts to support customer satisfaction and maintain quality.
- Effectively communicate with patience and understanding.
- Remain positive and professional in all internal and external interactions.
- Communicate clearly calmly and professionally utilizing overhead paging system to communicate emergencies and general information.
- Inform appropriate resource of any trouble lines reported by personnel.
- Must maintain a working knowledge of hospital switchboard phone system and associated programs.
Essential Qualifications
The individual must be able to work the hours specified. To perform this job successfully an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others hear understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge skills and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions as long as the accommodations do not cause undue hardship to the employer.
Required Education License/Certification or Work Experience:
- High School or GED Equivalent or 1 year related experience/training or equivalent combination of education and experience.
Expectations and Standards
- Commitment to the daily application of Averas mission vision core values and social principles to serve patients their families and our community.
- Promote Averas values of compassion hospitality and stewardship.
- Uphold Averas standards of Communication Attitude Responsiveness and Engagement (CARE) with enthusiasm and sincerity.
- Maintain confidentiality.
- Work effectively in a team environment coordinating work flow with other team members and ensuring a productive and efficient environment.
- Comply with safety principles laws regulations and standards associated with but not limited to CMS The Joint Commission DHHS and OSHA if applicable.
Avera is an Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability Veteran Status or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application please callor send an email to .
Employment Type
Part-Time
