DCH / Women's & Children's Improvement Manager

The Doernbecher/Womens & Childrens Improvement Manager partners with the leadership of DCH/W&C and OHSU overall to drive the provision of high quality safe care to all patients served throughout Womens & Childrens Services. They provide leadership in the strategic deployment and implementation of the OHSU Performance Excellence System (OPEx) in service to OHSU and DCH/W&Cs strategic plan. This role serves as a leader for quality safety and improvement across DCH/W&C. They provide direct management supervision of the improvement team supporting quality patient safety & improvement work at DCH/W&C. This includes implementation of daily management systems training strategy deployment and performance improvement methods and tools across DCH/W&C. They possess and develop a deep understanding of advanced problemsolving methods. This role is crucial for fostering a culture of safety coaching problem solving engaging interprofessional team in improvement and using data to drive change.

Program Management / Leadership

• Invests in the people of DCH/W&C to support the development of a strong culture of safety
• Promotes a culture of open communication and relationship building with staff
• Provides administrative oversight to assure integration and DCH/W&C quality & safety performance in alignment with the overall OHSU and DCH/W&C strategic initiatives.
• Provides positive leadership in the application of improvement principles and practices to promote systems thinking.
• Promotes organizational learning through the teaching and sharing of successful application of improvement principles models and methodologies.
• Works closely with improvement leaders across the rest of OHSU to stay aligned & integrated regarding mindset methods & tools used for problemsolving.

Strategy Deployment

• In collaboration with VP of Quality & Safety CMO and VP for DCH/W&C develops appropriate deployment plan to achieve strategic goals.
• Utilize structured problemsolving methodology at all levels of the organization.
• Manages requests re: problemsolving support across DCH/W&C and assign resources as appropriate.

Team Management

• Designs and maintains the improvement team structure and role assignments to assure that organizational strategic performance improvement requirements are adequately supported and resourced.
  
• Assures proficiency through hiring mentoring development and evaluation of each staff member to ensure the effective use of individual and group abilities and capabilities.
  
• Directly supervises all improvement staff whose primarily assignment is DCH/W&C including recruitment hiring performance evaluation staff development and disciplinary actions as appropriate.

Consultation / Coaching

• Serves as expert consultant and advisor in problem solving / OPEx methodologies.
  
• Coaches senior leaders professional staff leaders directors and managers.
  
• Helps guide and lead the development and improvement of our OPEx management system.
  
• Facilitates or cofacilitates interdisciplinary problemsolving sessions

Education:

• Bachelors Degree required.

Experience:

• 810 years of experience in performance improvement. Previous work in lean methodologies. Previous work in strategic planning. Formal experience in training and coaching.
• 35 years experience directly supervising and managing staff assigning work managing capacity

Job Related Knowledge Skills and Abilities (Competencies):

• Demonstrate through previous position responsibilities:
  
  • Strong facilitation skills and abilities with evidence of successful lean projects.
    
  • Evidence of strong and effective coaching staff development and management skills
    
  • Evidence of excellent written and verbal communication skills
  • Experience with strategic alignment use of advanced lean tools and methods and superb organizational skills
  • Ability to prioritize and allocate appropriate resources
  • Expertise in office automation computer software including word processing power point spreadsheet flow diagram and statistical programs.
    
  • Deep understanding of statistical and data analysis

• Bachelors Degree in healthcare science business engineering or statistics.
• Masters degree preferred.
• RN preferred
• 5 years in healthcare setting preferred. Experience working with senior leadership at an organizational or service line level.

Hybrid: hybrid position with 23 days typically onsite (additional days as needed). Monday Fridaywork week with variability depending on department and project needs.