Business Support and Project Manager

The Business Support and Project Manager will play a key role in executing and monitoring the UK & Ireland overall performance and overseeing critical project for the UK and Ireland cluster Managing Director which includes change management processes systems tools and ways of working. This role will also manage the impact of the changes on the stakeholders ensuring effective communication engagement and adoption. Additionally the role will encompass responsibilities typically associated with a Chief of Staff providing strategic support to the Managing Director and ensuring the smooth operation of the executive office.

Job title:

Business Support and Project Manager

Job Description:

Whats in it for you

• Competitive Salary: A remuneration package designed to be both competitive and rewarding
• Permanent
• Working 37.5 hours a week
• Home based with occasional travel to Capita sites

What will you deliver

Strategic Planning and Execution:

• Lead and support strategic initiatives and planning processes across UK & Ireland supporting the Cluster Managing Director.
• Oversee the development and execution of strategic initiatives to ensure alignment with divisional objectives.

Daily Operations Management:

• Ensure the smooth operation of daily responsibilities within the cluster leadership team.
• Coordinate with department leaders and manage daytoday operations and special projects.
• Establish a governance framework and ways of working to maximise efficiency and effectiveness of the wider leadership team and cluster.
• Escalate and resolve any issues or conflicts that may arise ensuring the minimisation of disruption and risk

Communication and strategic updates:

• Provide regular and accurate updates and reports to the Managing Director and other senior stakeholders on the status achievements and challenges of the change initiatives and projects.
• Relay information effectively between cluster leadership team members and other stakeholders across the division
• Draft board updates quarterly and monthly business review summaries and any other executive updates for submission when required and provide an overall picture of productivity to executives and stakeholders.

Performance Measurement:

• Determine performance indicators for the cluster measuring and report on team performance. Strengthen operational efficiencies within the cluster.

Task Prioritisation:

• Assist the MD with scheduling to make the most of their limited time. Schedule meetings business reviews managing governance and risk meeting as appropriate.
• Act as a strategic advisor and confidant to the cluster MD. Prepare and review briefing materials reports and presentations for the division and executive team.

Project Management:

• Oversee and manage key projects and initiatives. Ensure projects are completed on time within scope and within budget.
• Develop and maintain detailed project plans schedules reports and documentation ensuring alignment with divisional programs working closely with key stakeholders.
• Coordinate lead and manage special projects and initiatives as directed by the Managing Director ensuring successful delivery and outcomes.

Relationship Building:

• Foster effective relationships with internal and external stakeholders. Align Senior client partners functional leaders and delivery heads to coordinate key initiatives.

Who are we looking for

• A customercentric mindset and a commitment to client success are imperative. The role demands exceptional verbal and written communication skills with the capability to engage effectively at all levels of seniority within the clients organisation. Collaborative leadership and adept management of relationships in a large matrix environment are necessary to facilitate and achieve shared objectives. It is essential to have a proven track record in delivering complex largescale change initiatives and projects within a service delivery context.
• Strong knowledge of change management methodologies and tools is required. Excellent project management skills including planning organising prioritising and controlling are essential. Must have strong stakeholder management skills for building relationships managing expectations and resolving issues. The ability to work independently and take ownership of change delivery is vital.
• Adaptability and responsiveness to changing and dynamic environments demonstrating agility and resilience are necessary. The ability to drive and deliver results with a proactive attitude is essential. Relevant professional qualifications or certifications in change management or project management such as Prosci APMG or PRINCE2 are desirable. Experience and knowledge of Capitas business sectors clients and operations are also desirable along with experience and knowledge of service delivery models processes systems and tools. Strong analytical and problemsolving skills including identifying and mitigating risks and issues are desirable.

Technical Skills

• Generative AI
• Data Analytics and data storytelling
• Cybersecurity
• Tech Savviness

Innovation Skills

• Creative Thinking
• Strategic Vision
• Change Management

Collaboration Skills

• Communication
• Team Leadership
• Stakeholder Management
• Conflict Resolution

Additional Skills

• Analytical Reasoning
• Adaptability
• Empathy
• Strategic Planning

Prior Experience

• 5 years of experience in project management business support or a related role.

Qualifications

• Bachelors degree is required preferably in Business Economics Finance or a related field.

What will happen next:

• Choose apply to submit a short application ensuring you add your contact number email address and CV so we can reach you easily.
• The team will then reach out to discuss the role in more detail.

Equal Opportunities

Were an equal opportunity and Disability Confident employer which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive barrierfree recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio) or if youd like to discuss other changes or support you might need going forward please email and well get back to you.

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process including communication support at interviews such as a British Sign Language you require this support you can apply for this support at .

For more information about equal opportunities and process adjustments please visit the Capita Careers website.

Location:

London

United Kingdom

Time Type:

Full time

Contract Type:

Permanent