Customer Service Representative (Danish-speaking) - On-site - Electrical Automotive Industry
Customer Service Representative (Danish-speaking) - On-site - Electrical Automotive Industry
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Job Description
Job Description
Experience the power of a gamechanging career
Are you looking for whats next Were a global technology and services leader that powers the brands of the future. We help wellknown brands the ones you use every day improve their businesses with technology and integrated solutions in over 70 countries.
If youre looking to grow and be inspired as a Customer Service Representative in Barcelona (Onsite) you will be part of our team of gamechangers who are powering the brands of the future in electric cars.
Career growth and personal development
This is a great opportunity to experience the power of whats next and develop friends for life at the same time. Well give you all the training cuttingedge technologies and the continuing support youll need to succeed.
As a Customer Service Representative on our team you will:
Take incoming customer contacts (via telephone email chat & other automated alerts) and solve users demands
Log call details onto call management systems and provide response and resolution within SLA
Maintain service and product knowledge and expertise associated with applications specific to individual customers
Ensure contractual SLA is maintained
Provide cover for other Agents in their absence either within the same team or across teams
Understand and comply with administrative duties including holiday sickness and overtime
Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance quality and customer satisfaction
Your qualifications
We embrace our gamechangers with open arms people from diverse backgrounds who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
You are a great match if you:
Are proficient or bilingual in Danish and are fluent in English
Have 1 year working experience in Customer Service
Posses working knowledge of IT Platform equipment and applications: Windows/MS Office/ internet configuration
Have good disposition to work in a customer service environment
Can take ownership and progress calls to resolution or to escalate call to resolution
Experience in the automotive industry
Have working experience with electric vehicles or possess your own
Dont meet every requirement No worries. Were dedicated to creating a diverse inclusive and authentic workplace for everyone. If you feel you dont check every box we still encourage you to apply. Well do our best to match you with the right job whether its this one or another role.
Whats in it for you
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. Thats why we significantly invest in our people our infrastructure and our capabilities to ensure longterm success for our teams our customers and YOU.
In this role we offer benefits that help support your unique lifestyle:
Fulltime 39 hours/week permanent contract: Monday to Friday 08:00 to 18:00
Salary 21 700 euros gross/year up to 2000 euros gross/year in bonus
Central location in Barcelona
Full paid training on the company and the project youll be working on
Career development programs and specialized courses
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic speaking talents with exciting career opportunities worldwide. With a network of 400 partners in over 40 countries we have successfully helped more than 5400 candidates secure their dream jobs.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
