Supervisor, Telecommunication
Supervisor, Telecommunication
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
City/State
Harrisonburg VAWork Shift
Third (Nights)Overview:
Overview
Supervises the daily operation of the Communication Assistants and the Physicians Liaisons. The Team Coordinator provides direction to a team; hires terminates and evaluates staff; prepares employee schedules; maintains employee records for attendance and performance; provides daily monitoring coaching and feedback to staff. The Call Center Team Coordinator analyzes performance using state of the art communication technologies such as CMS ACD as well as other monitoring tools. Identifies opportunities for improvement recommends solutions and implements recommendations to maximize effectiveness of the team. Arranges for and conducts team meetings and training.
Bachelors Level Degree preferred. Understanding of Hospital departments/units and the health care profession preferred. Call reporting applications preferred.
Education
HS Diploma required
Certification/Licensure
No certifications required.
Experience
2 years of call center experience
2 years of supervisory experience
Benefits: Sentara offers an attractive array of fulltime benefits to include Medical Dental Vision Paid Time Off Sick Tuition Reimbursement a 401k/403B 401a Performance Plus Bonus Career Advancement Opportunities Work Perks and more.
Our success is supported by a familyfriendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
Be a part of an excellent healthcare organization that cares about our People Quality Patient Safety Service and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!
Keywords: TalrooAllied Health Monster Call Center Communications Supervisor
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission to improve health every day this is a tobaccofree environment.
For positions that are available as remote work Sentara Health employs associates in the following states:
Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.
Required Experience:
Manager
Employment Type
Full-Time
