Patient Care Coordinator
Patient Care Coordinator
Posted on :
06-05-2025
Employer Active
1 Vacancy
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Job Description
When you join the growing BILH team youre not just taking a job youre making a difference in peoples lives.
The Patient CoordinatorI is responsible for but not limited to scheduling patient visit coordination tasks preregistration and efficiency across all NEBH locations. The representative will be responsible for daily schedule management for the area they are working in. The Patient Coordinator may be asked to assist coworkers in the department at the Boston Dedham or Chestnut hill location.Job Description:
PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:
1. Scheduling /Preregistration
- Responsible for scheduling outpatient appointments for the assigned department according to scheduling protocol.
- Communicates clearly and appropriately with patients while demonstrating respect courtesy and sensitivity.
- Preregistration: Responsible for preregistration of patients patient interviews and updating the hospital computer system with accurate information. Interviews patients by phone to obtain all required information for hospital records and billing system. Preregisters all patients at the time of scheduling according to department policies.
- Answering telephones/voicemail scheduling changing and canceling appointments in a professional and timely manner (Under supervision and guidance)
2. Patient Management
- Performs functions including various modes of communication and responding to patient physician offices insurance companies and other NEBH departments.
- Follows HIPAA guidelines while maintaining confidentiality of all protected health information.
- Resolving patient concerns if possible minimizing hold time and escalates issues to management as needed. (Under supervision and guidance)
3. Administrative
- Liaison between the department and other offices departments
- Process inbound faxes according to department protocol.
- Responsible for document scanning as needed
4. Teamwork
- Work cooperatively with fellow employees to solve problems and help make the department function smooth and efficiently
- Help cover coworkers for time off
5. Other
- Performs other department job duties as needed to promote excellent patient experience and clinic efficiency.
- Assists other Administrative staff with duties
QUALIFICATIONS
- Experience with computer systems required including web based applications and some Microsoft Office applications which may include Outlook Word Excel PowerPoint or Access.
- Ability to communicate clearly and effectively in written English with internal and external customers.
- Ability to comprehend and converse in English to communicate effectively with medical center staff patients families and external customers.
- Ability to demonstrate basic knowledge of fundamental concepts practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
- Ability to interact respectfully with other employees professional staff and/or external contacts to offer ideas identify issues obtain information or deliver services.
- Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.
- Ability to provide a high level of customer service to patients visitors staff and external customers in a professional serviceoriented respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Additional PREFERRED Qualifications/Skills:
- Basic knowledge of Microsoft Office programs Word and Excel
- Ability to multitask
- Excellent verbal and written communication skills
- Basic knowledge of Medical Terminology
- Previous healthcare related experience
EDUCATION
1. High School diploma or equivalent. Associates Degree preferred.
As a health care organization we have a responsibility to do everything in our power to care for and protect our patients our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID19 as a condition of employment. Learn more about this requirement.
More than 35000 people working together. Nurses doctors technicians therapists researchers teachers and more making a difference in patients lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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