Office Coordinator
Office Coordinator
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Job Description
When you join the growing BILH team youre not just taking a job youre making a difference in peoples lives.
Coordinates and oversees daily administrative and clerical operations ensuring efficient workflow and providing support to providers staff and patients. Coordinate staff schedules cover front desk check in check out process. Train new staff address patient inquires in a professional manager. Verify patientinformation and assist with medical billing obtain prior authorization for surgeries procedures or medication as needed.
Job Description:
ESSENTIAL RESPONSIBILITIES INCLUDING BUT NOT LIMITED TO: 1. Under the direction of the Physicians Manager and/or Director support day to day front desk operations for the physician practice. 2. Perform initial intake collecting patient insurance data demographics and copays. Obtain all necessary patient signatures. Scan insurance cards and drivers licenses into electronic health record. Prepare correspondence 3. Enter all required data into electronic health record ensuring meaningful use and managed care and quality requirements are being met. Monitor and address Epic Workques and inbasket tasks 4. Verify patients insurance eligibility and ensure all necessary referrals/precertifications are in place by the time of visit. Oversee front desk operations and workflows 5. Coordinate appointments procedures radiology exams. 6. Oversee practice activity to ensure quality of serves are provided in an efficient effective manner and meet all applicable policies and regulations. 7. Assist with phones mail pick up and delivery. Separate distribute and scan mail. Provide phone support as needed. Escalate issues as necessary. Assist with submission of manual charge entry 8. Schedule surgical ancillary testing and consultation educate patients as necessary 9. Oversee practice operations and supervise staff in absence of Manager. Support Manager with other duties and special projects as identified and assigned. (if applicable). MINIMUM QUALIFICATIONS: EDUCATION: High School Graduate or equivalent. Bachelors Degree Preferred LICENSURE/CERTIFICATION/REGISTRATION: N/A REQUIRED WORK EXPERIENCE: 13 years of workrelated experience SKILLS KNOWLEDGE & ABILITIES: Advanced skills with Microsoft applications which may include Outlook Word Excel PowerPoint or Access and other webbased applications. May produce complex documents perform analysis and maintain databases. Ability to communicate clearly and effectively in written English with internal and external customers. Ability to comprehend and communicate complex verbal information in English to medical center staff patients families and external customers. Ability to demonstrate indepth knowledge of concepts practices and policies with the ability to use them in complex varied situations. Ability to act as a team leader for small projects or work group(s) creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. Ability to provide a high level of customer service to patients visitors staff and external customers in a professional serviceoriented respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
As a health care organization we have a responsibility to do everything in our power to care for and protect our patients our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID19 as a condition of employment. Learn more about this requirement.
More than 35000 people working together. Nurses doctors technicians therapists researchers teachers and more making a difference in patients lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
Required Experience:
IC
Employment Type
Full-Time
