Training & Onboarding Specialist

As the Training & Onboarding Specialist you will be responsible for exceptional training throughout all levels of the organization. Individuals in this role develop and deliver product customer service compliance and regulations training which builds enhances and maintains service excellence behaviors between the employee client and borrower. This is important as they are delivering and living Mortgage Connects brand promise of Close with Confidence. Training Specialists educate the employees to identify and master exceptional customer service skills that lead to effective team building organizational development driving client and borrower satisfaction and providing Mortgage Connect opportunities for success.

What you will do

• Facilitate onboarding for all new hires
• Develop implement and deliver effective exceptional broad training programs to all members of the organization
• Host our weekly new hire orientation call with the companys new hires to formally introduce our policy/procedures Company information such as members of our leadership team and other rescources to our new employees.
• Consistently evaluate training programs and work with the Director of Human Resources to develop implement and deliver the best curriculum to enhance client/borrower satisfaction and experience
• Use a wide degree of creativity in creating and delivering the training and education curriculum
• Conduct training workshops using a variety of field concepts practices and procedures
• Motivate employees to actively participate in all aspects of the training and education process
• Provide regular accurate and timely feedback and support to employees after the completion of each class through coaching and evaluations
• Continue ongoing communication to trainees to assist them in achieving learning objectives
• Prioritize and develop a training schedule based on needs of the organization and futures hires; work along with the department managers to schedule training and coordinate delivery of training based on employee work schedules
• Review and provide progress of trainees to department managers and identify additional training needs if applicable
• Maintain training records for all skills classes delivered and provide metrics to Director of Human Resources & Training on a weekly basis
• Assist the Director of Human Resources & Training in soft skills program development based on needs identified
• Attend trainthetrainer workshops for continuous education and maintain up to date training skill base
• Use experience and judgment to plan and accomplish training goals and objectives
• Maintain a positive company image by providing courteous friendly and efficient customer service internally and externally
• Design and develop training courses and programs using ADDIE principles
• Design and develop computerbased on demand learning courses engaging and effective
• Design and develop professional grade materials for quality presentation to the business branded appropriately and according to guidelines and expectations
• Continuous learning and skillbased improvement to bring the best training and education resources to the business
• Course evaluation comparisons to business value and impact revise learning objectives and curriculum based on the results
• Learning management system maintenance and effective use of tool sets provided for better organizational efficiencies for user base
• All other duties and projects as assigned

What you will bring

• Bachelors degree and/or related and/or 23 years of equivalent work experience preferred
• 23 years of mortgage title and close industry experience preferred
• Minimum of 23years of experience delivering training in a customer service environment preferred
• Experience in customer service & product system training environment; both small and large group settings
• Ability to plan develop and execute effective training curriculum
• Proven ability to develop and implement effective training materials
• Experience with curriculums that incorporate handson training audio presentation/lectures and supportive media CBTs
• Capable of managing and delivering multiple training classes
• Understanding and demonstrated knowledge of elearning techniques and software
• Willing to work flexible hours outside of typical business hours in order to facilitate training classes around department schedules
• Knowledge of Adult Learning principles
• Accomplished in effectively managing a classroom and able to create an atmosphere conducive to adult learning
• Proficient with evaluation and delivery of training assessments
• Independent resourceful selfconfident selfstarter
• Socially poised enthusiastic outgoing and persuasive professional image
• Strong attention to detail and organizational planning abilities
• Ability to arrange variety and change in work pace based on organizational needs

What we offer

• Competitive payrates based on skills and experience
• Extensive benefits package: Medical dental vision HSA mental health programs Employee Assistance Program short term disability voluntary insurance (LTD auto home life legal pet identify theft) employee discounts
• Rest and relaxation:Paid holidays and generous PTO based on tenure
• Community and Philanthropy:Paid volunteer time
• Paid Maternity and Parental Leave
• Contribute to your future:401K plan and robust continuous learning opportunities
• Work Perks Program:Access to discounts that help save money in your daily life

Is this the ideal location for you

Mortgage Connect is committed to offering a flexible work environment for this role. This is ahybrid role meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connects remote work policy and business needs.)

Who we are

Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call The 5Cs:ConnectCollaborateCommunicateCare andCelebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.

All onboarding employees will be required to complete apreemployment background check and drug screening.

We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation age national origin disability protected veteran status gender identity or any other factor protected by applicable federal state or local laws. Mortgage Connect is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact