Field Technical Support Representative
Field Technical Support Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Field Service Technician will be responsible for providing advanced assistance to customers in the field to diagnose and solve documented and undocumented service and installation issues. Service Technicians will also support the phone and other electronic communication. Service Technicians are required to drive Company vehicles to and from customer locations.
This position will serve our Raypak Division located in Fort Myers FL. This open role is remote; however our ideal candidate should reside at or near Fort Myers FL. Ability to meet in person for training and meetings is required. Please note this role is required to be in the field majority of the time.
Responsibilities
WHAT YOULL DO
- Provides verbal and written technical assistance to customers on product service installation repair and general product questions for complex multifamily and/or largescale commercial projects.
- Troubleshoots errors diagnose problems explains and initiates repairs process (Heat Pumps and Gas).
- Explain and interpret warranty information to customers as they apply to products.
- Arranges for malfunctioning or defective items to be returned for repair or replacement.
- Uses computerized system for tracking requests troubleshooting problems assessing parts or spares inventory documenting resolutions or determining warranty eligibility.
- Follow up on calls to ensure resolution and maintain service or maintenance records.
- Tests and repairs company products by travelling to the customers location.
- Connects products to power source and test meters.
- Provides troubleshooting as well performing installation of equipment.
- Ensures the equipment on which they have performed troubleshooting is in proper working condition.
- Use a variety of tools and maintains parts inventory.
- Maintains service and/or maintenance records.
- Performs other duties as assigned
Qualifications
WHAT YOU NEED
Associates degree Business School Certificate/Diploma or other post high school training
EPA Certification must have license to handle refrigerant
24 years of customer servicerelated experience in the insurance/manufacturing industry
Excellent communication skills written and verbal with attention to detail and accuracy
Proficient computer skills and indepth knowledge of relevant software such as MS Office Suite
Demonstrates ability to work well with others in a matrix team environment
Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Valid Drivers License
HOW TO STAND OUT
Field service experience relating to HVAC equipment and heat pumps
Ability to read write and comprehend technical instructions short correspondence and memos
Ability to carry out instructions furnished in written oral or technical diagram form
Must have excellent problemsolving skills for technical products
Ability to support multiple products and prioritize multiple projects
Must be able to work weekends staggered shifts and holidays
Bilingual in Spanish preferred.
#LIMB1
#LIfield
Required Experience:
Unclear Seniority
Employment Type
Full-Time
